Banfield Pet Hospital

"Love this place the insurance for the pets are fantastic. Every single person is kind and caring."

"You must ask the same question twice as the receptionist does not pay attention to what you’re asking. She will give you an answer that does not pertain to your question. They will get upset with you if you ask again and reword it.I guess they like to hear their own voice or enjoy randomly talking. My great aunt does the same when I visit her. Brought my puppy in to see the vet: they were pushing me to neuter him because he is a mixed puppy. After expressing my “agree to disagree” they tried to set up a date to neuter him. I had to listen to their reasoning for what seemed like forever. It seemed like they were categorizing me as a terrible owner for not agreeing to neutering. They, then stated, they could only find one of his balls and so the one ball must be removed immediately as he can get cancer. Okay, let’s get a second opinion. The puppy is healthy with no reason to do that. Sometimes the ball takes a little longer to drop especially in a puppy. After that, I brought the pup to another veterinarian. They were shocked to hear this and found both balls. I went to another veterinarian, and they were also shocked because they too, found both balls. Both agreed pushing to neuter him because he’s mixed, was stepping over the line. That kind of negativity and prejudice (yes prejudice) is why I decided to write this review. After visiting two other veterinarians, this experience made me angry. I get this is a business, that makes money. But at the risk of a customer’s loved pet? The assumption that a mixed dog must be neutered and to push that on the parent is absurd."

"Customer service kinda rude... Had wanted my doggie that found me few weeks ago get scanned for microchip in him, n wanted him to be seen by vet. So can find out what kinda dog he is finally. How old he is? How much he weigh.... but was rudely told how was not even possible. Only by apptb only n appt over a month out. Need get him his first shots, but can't."

"Been a client of Banfield for about 13 years, and they've always done a great job. Last week I brought in my three dogs for routine care, and I spoke with Rowan for the first time. I can't carry on enough about how kind, sincere, and helpful they were. Rowan had answers for all my questions and put me at ease. Can't wait to see them again soon."

"I had a wonderful experience at Banfield Pet Hospital with my Jayden who is 15 years old. The staff, especially Tom and Dr. Parker, were incredibly kind and understanding. They took the time to patiently listen to my concerns and talked me through the entire process of caring for my beloved pet. Their expertise and compassion made me feel reassured and confident in their care. My Pom received top-notch treatment, and I couldn’t be happier with the level of attention and love they provided. I highly recommend Banfield Pet Hospital to any pet owner seeking exceptional care for their furry family members. Thank you, Banfield, for taking such great care of my Pom!"