Pep Boys,

1308 Juan Tabo Blvd NE, Albuquerque, NM 87112, United States

"Update: I got an inspection done with a different mechanic, and they allowed me to look at the underside of the vehicle. THEY CUT MY SKID PLATE! To remove the damage from it dragging, they just cut the skid plate and told us it wasn't damaged! Also, I emailed the corporate link below and have not heard anything back! Original: I have had the worst experience at this Pepboys in a story that never seems to end. About a week and a half ago, I took my car in because I had a coolant leak. We noticed a drip in our driveway on the driver side. I took it in and was told the leak was from the water pump, I paid almost $1000 to have it replaced. The next morning, while driving my son to school, I heard a terrible noise coming from under my car, I immediately took it back to be told that a screw had come out and they fixed it with no damage. I thanked them and headed off to get my son. The next day, I noticed a small puddle under my car. I gave them the benefit of the doubt and figured it could be condensation or excess coolant, but it continued with small puddles everywhere I stopped. So after all of the work to figure out transportation and care for me and my special needs son we were able to take it in today where they tell me that now I have a leak in the bottom of my radiator and it will be $1800 to fix. I feel like I am being fleeced. The customer service leaves a lot to be desired at this store, and I feel like I am living in one of those mechanic horror stories you hear online. My car is only a 2019. There is no reason for the radiator and water pump to both be failing. Dont go here. You won't feel welcomed or valued, not so much as a hello when you walk in the door, just a bill and more problems."

"Fast, friendly and knowledgeable. Wife had a leaking tire on her way home and close to Pep Boys closing time. They got us right in and patched the tire. Both the service writer and technician were very pleasant to talk with. The waiting area was exceptionally neat and tidy."

"These guys do an amazing job and really respectful professional and do the job right. The manger is a stand up guy I told him another pep boys did me wrong and he took care of it. I’m not going anywhere else again. I trust this spot and trust is huge when it comes to your car. Also big shout to Paul he was tech that work on my car and he made sure everything was check and safe before driving!!!"

"The manager at the Juan Tabo Pep Boys, Mr. Patterson, was helpful, friendly, and professional and talked to me about my car in a very considerate way. The tire company I had been going to had missed that the valve cover was loose and that's why the tire pressure light kept coming on! I had my car in to check up on that and to make sure that there were no problems before I took a holiday trip. Mr. Patterson and crew did a great job! I will definitely be going back to this Pep Boys location."

"Called made an appointment for my headlight I showed up this morning 9am they pulled the truck in right away 30 min later they came to me and said instead of $25 it’s going be $90 I told them never mind it’s a 8min job and your technician probably barley watched a You tube to find out he has to take the bumper off I knew it that’s why I took it to them I watched probably the same you tube video he did I told them never mind I’ll take it to a buddy I got in my truck and they took apart my light and didn’t want to put it back on they took off my seals & old light I would stay away John he is a angry man he runs the front desk Id stay away from this place like I have the past 20 years and I will never go back To this place again took apart my truck but didn’t put it back together or they just wanted more money out of me as you can see in the picture my new light they opened old light and my seal took my vehicle apart and didn’t want to put it back together they way it was before they out there hands in it"