PACE Property Management 1321 Sunset Street, Iowa City, IA 52246

"If you need any kind of maintenance be ready to wait weeks or months for them to get around to it. It’s almost impossible to even get ahold of anybody at the office. Rent prices compared to the quality of living at any of their properties is ridiculous. They’ve also changed their utility payment distribution and our rent has gone up every month since, with no change in utility usage from our unit. We’ve honestly even cut back usage due to the change but they’re still racking it up. One of the worst property management companies I’ve ever dealt with. It feels criminal how they run things."

"If I could give a lower score I would. Pace is a lying bunch of crooks. They send out emails telling everyone that they will be mowing on every Friday so have your things picked up, then come mow whenever they feel like throughout the week. I rented a place on bainberry Street for 11 months made my payments the same way every month, the last month I was there, I wasn’t able to make my payment because they said my card had expired. They charged me $80 in late fees which I paid with the same card they said was expired. Two weeks before I moved out I requested some touchup paint so I could touchup anything that needed it. They charged me $187.50 for painting. They also charged me $156 for cleaning. But when I asked them for a list of what all they had to do, they went silent no response to emails or phone calls. It states in the lease agreement that the security deposit will be returned to you in 30 days or less, it’s been over 30 days since I moved out and still no check and the only person I can talk to is the receptionist. Who says she will have a manager call me which never happens. Take it from me stay away from pace properties they will do whatever they want to take your money for no reason, or you can end up getting an attorney like I’m doing."

"We lived in the town homes on Bainberry st. We loved the home. It is a great layout. Maintenance was on it, anytime we needed anything. We had to communicate with pace management quite a bit, due to extending our lease 4 months. They worked with us and we found them to be very fair with any issues that arose. Communication via email can be very slow, I found calling them or showing up at the office. Worked a lot better. A lot of times I would send them an email just to have it in writing and then follow up with a phone call. The only odd thing, they will try and show your apartment while you are still living there as your lease is ending. I found this practice extremely intrusive, having strangers tour my house I’m still paying for. HOWEVER, the few times they were going to show it, I was out of town and insisted I be home when people walk our home. They were accommodating and didn’t end up showing our unit. So no one actually toured our unit while we still lived here, but it is a thing they do. Over all I liked living here, and had a good experience."

"My move-in experience in June 2023 was not pleasant. The day before move-in, I was informed that I would not be allowed to move in until 5pm because the previous tenant hadn’t moved out until that day, so the cleaning and other preparation of the apartment would be delayed. I have so many questions: Why was I not informed of this sooner? How true was this claim? One hour before the new move-in time, I was told that I now could not move in until 9pm!! My dad called management because it was about to rain and we needed to get my stuff off the bed of the truck. A little later they said that the carpets had just been cleaned, but if they were dry, I could put my stuff in the living room. We go to the unit and the whole place is still filthy and no one, in fact, had cleaned the carpet. The carpet cleaners got there shortly after us and did their job. They were great. Stacey then emailed me that the carpet cleaners were running late which is why they just got there. But that doesn’t make any sense for several reasons. The people at pace were lying to me or being very poor communicators. Long story short, we got my stuff into my apartment that night by 8pm. Window glass and closet doors were not installed, but that wasn’t the end of the world. The apartment had a very strong paint smell and the carpets were damp, so my dad and I had to get a hotel room that night. Management gave me one day of rent back (~$30?) but the hassle we experienced was worth more."

"I've lived here for two years and I've never had a negative experience with anyone in this facility, management or otherwise. The employees of this company work really hard to maintain these spaces for us and go out of their way to keep us comfortable and fix any and all issues that have/may arise. So I just wanted to take a minute to show some love and appreciation to the Pace Management team."