Spectrum Store 1000 Kamehameha Highway, Pearl City, HI 96782

"Would give no stars if possible. Worst customer service you'll experience anywhere. Waited over 2 hours. There system is not great at all. They favor people as well. Saw people come in with no reservation and no walk in and was helped because of thier race. Swithing to Hawaii telcom."

"Rude customer service. The person I spoke with merely talked down to me the entire time because my husband hadn't yet added me to our home account, even though I have my own #, etc. It's okay to share the information with your clients without being rude and belligerent."

"Went to return equipment. Signed in. Was #10 on the list. So I double checked with the worker that they would text me when it was my turn (or close to my turn) and he said yes. So I went and had lunch right next door. After eating (about 45min to an hour later) I went back to check my status. My name was not on the list anymore and I had never gotten a message. So I went up to one of the workers who was in-between customers and told him the situation. I even pointed to the ppl who were being helped next to me and said I checked in right after this customer. I was here. I did the right thing and had waited my time. You guys (Spectrum) took me off the list. You skipped me. He said he couldn’t help me and that I could go to UPS return the equipment. Grade A service! I’m here, at YOUR STORE to return equipment that belongs to this company and you want to send me to another company to do your job. Amazing. If I wasn’t stuck with this company bc of the package deal they have with my condo’s HOA i would be GONE, 100%. Very frustrating experience. Long story short. This equipment will sit in my closet for the next few years bc I refuse to go back and waste my time again!!!"

"To no fault of the employees, the store is almost always busy, with a line. But that's normal for essential services. The entire staff was helpful, knowledgeable, and efficient. I've randomly worked many of them for basic things like exchanges and due equipment upgrade. But when I wanted to add on to my existing service, I qued in line and randomly got Eric. He was really helpful and knew what he was talking about. Took his time and was patient, like the other people I've deal with at this spectrum store. Highly recommend this store."

"Went here at 11a was expecting a small lunch rush of people when arrived a nice lady (another customer) said it was about an hour wait I accepted that and waited since there was about 5 people in front of me. 3 1/2 hours later, 7 people that made appointments online. I’m finally being helped just to pick up equipment. That was literally a 5min transaction. During this time they had 4 employees, and the manager on the floor. Manager didn’t help with the number of customers in the queue, 1 employees sat on their phone for about 2 hours with a customer. All in all this place needs better management in terms of helping people and making the queue times shorter this is ridiculous"