Zippy's Waiau

"FYi: DONT ORDER AHEAD VIA ONLINE ORDERING AT THIS LOCATION, YOU ARE NOT GUARANTEED YOUR ORDER AT THE TIME OF PICK UP!!! THEY PROCESS ORDERS 15 MINS PRIOR TO PICK UP TIME SO IF THEY RAN OUT OF YOUR MENU ITEM THEN YOU ARE OUT OF LUCK SO NO SENSE ORDER AHEAD. Then, why does Zippys offer to schedule your order ahead if they do not guarantee that it will be available at pick up??? There is NO disclaimer about when they process order for a future time - but good customer services dictates that the order should be processed at the time of the original order and held for the customer to be picked up at their desired time. I called my order in at 5pm to be picked up at 8pm. I receive a call at 7:45pm that “they ran out of food and thus, failed to process the order”. They told me that they ran out 1/2 hr ago (7:15pm). The order should have been processed at the time the order was placed at 5pm. Followed up with a complaint to the Manager, Josie, that they have had this problem in the past that orders are not processed at the time of the order, that it is processed 15 mins prior to your pick up time; and the customer is left with no food if they run out of that particular menu items. THIS IS UNACCEPTABLE AND DOES NOT DEMONSTRATE EXCELLENT CUSTOMER SERVICE. This is why I am a regular loyal customer of the Pearl City Zippys location and frequent there at least 2-3 times per week. I had never had this happen at the Pearl City Zippys."

"I had the spaghetti with garlic bread. One of my favorite plates there. It was great. What I like about Zippy's is that almost anyone you go to, they can be dependent on being consistent. I was satisfied. I take all my family and friends there from the mainland and they love it. I'm a Zipster so I rack up my points there. I love Zippy's!!"

"Thanksgiving meal pick up was extremely well organized. Didn't get out of the car, the just loaded up my trunk & I drove off. Super easy & food was excellent. Ate the futomaki on the way home!"

"Had my Thanksgiving lunch with my aunty & uncle at the Zippy's Waiau, which is like an iconic place here in Hawaii. My uncle ordered a juice with no ice as his teeth is getting too sensitive, but the waitress brought the juice with ice. So he mentioned it nicely and the waitress promptly brought another juice without charging with a very nice & cheerful personality, which my uncle & aunty got all happy about. Moreover, the turkey & ham combo turned out okay so it turned out to be a very good Thanksgiving lunch."

"Back home after a year and Zippys was my first stop. As always, the food is great and the ladies at the counter were friendly and had no problems when I kept having to ask for condiments even though they got kind of busy. Still sad to see how much the prices went up though since I was a kid."