AutoZone Auto Parts 1110 Kuala Street, Pearl City, HI 96782

"My frustration slowly started on 3/3-and is still ongoing-(In all honesty this deserves no stars. Given all the fair and good reviews I have read about the staff and managers here. I am disappointed that I cannot say the same in my experience of trying to obtain a refund I clearly have tried to have someone, anyone help me with. For the past 3 weeks I have got the run around on who I need to wait for and who needs to contact corporate to sort things out. I am someone who works customer service too and I promise this is very unacceptable to our business. The amount of time and effort I put in the hours of my day to provide excellent service just to earn that $100.00 is NOT EASY!! ALL I AM ASKING FOR IS MY REFUND. So if you are reading this Kaui, Edwin, Owen, Manu....Anyone. I still need help- Highly annoyed. **UPDATE 3/21/24 Thank you for your response. I have emailed my concerns and proof to the contact provided. Thank you for taking initiative to address my frustration."

"Kaui is AWESOME! My braddah was very informative and very helpful! Highly Recommend seeing him when you visit this Autozone! Thank you braddah Kaui! Right on! Cheeeeeehoooooo!!!"

"Awesome 10/10 service from Kaui! Called prior to see if they had my battery in stock and if they did battery replacements. Kaui checked and said they had different options to choose from and he explained each one to me (I'm not very car savvy lol). I headed down there and they were kind of busy. He not only rang up the customers in line, but also found the time to change the battery out for me. He took less than 5 minutes to change it out! Couldn't be happier with the experience and I can't express my gratitude enough. Thanks Kaui!"

"Love the location of this Auto Zone in a busy shopping center. Mahalo Gary for your Customer Service! We were assisted quickly upon arrival. We were picking up a part called in from another location. They had the part ready to go and we were checked out in minutes. Gary is such a Kind and Friendly person, Auto Zone Pearl City is lucky to have you!"

"Still unpacking and stocking the shelves but this brand new Auto zone is clean and fresh and ready for your business. While they didn't have what I was looking for they were very helpful and friendly. It's location is next to TJ Maxx across from Walmart and is the perfect compliment to the area."