Verizon 1000 Kamehameha Highway, Pearl City, HI 96782

"Staffs were friendly, courteous and well informed. Went there to purchase new updated cellular for granddaughter because her old phone was not working serviceable (technical problems). Wanted to upgrade my cellular but not completely sold to the idea and products expensive. Wanted a new battery for my phone but was informed they do not carry sell batteries. Sad to hear that!"

"I upgrade a new phone for my mom. The sales rep told me he transfer everything to the new phone. By the time I looked at it nothing never transfer. I came the next day after I bought the phone her trying to disagree with me!! Bad customer service can't admit the truth!! So now she lost all her contacts and all her pictures she took from her vacation."

"This location is useless. I went in to change ownership of a phone number and then start a new plan. They can't even do that there. They gave me a number to call do it instead. I do not understand the point of a brick and mortar store if they can't do anything there. I was asked to use the QR code to sign in - I did so and it bugged out. Fantastic branch from an even better corporation (obvious sarcasm). I guess I will try AT&T or T-Mobile?"

"Yes excellent service. Michael took care of me. It's been about 3 months now and my hotspot and my two phones have been flawless. Thanks, Michael"

"Excellent service! A bit of a wait but worth it! Sia was very patient and explained our trade in/ new purchase at our level of understanding. The gentleman who greeted us was very friendly. While we were waiting he came to thank us and apologize for the wait! Appreciated his kindness and concern! Kudos to Verizon for exceptional employees!!"