Reserve at Eden Prairie 13905 Chestnut Drive, Eden Prairie, MN 55344

"The building is old and I have had to call maintenance several times for walls and ceilings leaking water. When the building switched ownership they just painted the walls and changed some features but the bones of the building are old and bad. Walls are thin. Packaging system is terrible. They don't use the locked boxes like they said they would so many people have their packages stolen. You don't get notified if something is delivered if its just left in the mailroom so I almost lost very personal handmade gifts my mom sent for Christmas last year. Didn't realize they were in the mailroom for 3 weeks. Lucky no one took them. My allergies have been non-stop since I moved in. Same with my roommates and a couple of neighbors who I spoke to. None of us thought we had allergies until we moved in. Old nicotine bleeds through the walls. Signs of water damage throughout building makes me concerned for mold too. I'm writing this with my eyes burning and water getting splashed on my drapes. Some people who live in this building don't care about their neighbors including clogging the trash chute, breaking glass in the pool, and smoking. Also leaving the garage and front doors open because they don't want to walk down to let people in. Very happy to move out soon. Only plus is that I just like Eden Prairie."

"I'm posting this review for my daughter Sarah who lives there. They have have blocked her review from being seen. I've visited a number of times and can attest to the CONDITIONS of the building, the LAZY staff and the smell of DRUGS. Don't be fooled. They greet you with honey then give you poop. This is what my daughter Sarah Denn has to say and she has lived there for almost 3 years. This place is the most disgusting, vile place to live and has the most incompetent and insincere management there is. I have had too many issues to count living here. I even had my safety threatened by other tenants and the management was aware, offered to help, and then did NOTHING to assist us. They actually promised us a unit transfer, and then rented the unit to a new tenant. They will do ANYTHING to make money. I have been lied to by management multiple times and they don’t want to work. They will tow your car for expired tabs, even though you are MOVING AND HAVE AN APPOINTMENT TO RENEW THEM. They don’t take pride in anything they do. Some of these “five star reviews” are from management, so don’t be fooled into thinking they are competent or capable to take care of you. The place reeks of drugs and you got neighbors stomping around at 1am when you have a newborn. Don’t even get me started on maintenance because you have to beg anyone to fix things. Our fridge has been broken for a year and STILL IS. Management even sent an email saying they were only going to hear tenant issues for three hours a day. Isn’t that your job?! The office opens at 10 but at almost 11 the door is locked and no one is there, no cars in the parking lot, etc. The old property manager and assistant walked out and they took the quality of living here with them. I know everything is expensive these days but don’t waste your time and money living here. We pay an insane amount of money to live in a good neighborhood and living here is like living in hell. We move out this week and will not ever look back. Run very far away from this place or you will regret it."

"The worst place I´ve ever lived. Bad management, dirty, noisy and they breach the contract. It is been more than 45 days since I left the apartments in a very good condition, they told us that they would give us our money back and they still haven´t returned my deposit. After several phone calls and even my husband going to the office, we haven´t gotten our money yet. Be careful with this company, we are going to take legal measures to recover our money. Not recommended!!"

"First off, I feel so at home here. I have lived here for nearly 2 years and plan on renewing my lease for a 3rd time. Old management was so terrible, I was looking for a new place before my lease was even half way up. THEN! New owners and management came swooping in and I renewed with them in a heartbeat. Positives: My neighbors are nothing but respectful. This community is full of families and individuals straight out of college life that are over the party scene. It is peaceful, safe, and in walking distance to what I need. Management is kind, honest, and willing to listen/work with you and your needs. I have a 2-bedroom and personally love everything about it! With everything becoming so expensive, I find the safety and convenience of this place to be worth every penny. Per other reviews, there are little things that are bothersome: 1. Once in a while, the garage door gets stuck open from excessive use, which leaves access to our building to the public. 2. The amenities are usually out of service to either fix, replace, or update. I have only used the pool a handful of times. 3. The elevators buzz at you when you step in. 4. Packages get stolen from the convenient full-access to all boxes to every resident. 5. Washers and dryers are a hit or miss BUT! Coming from a similar line of work, I see that management is working their tails off to fix what the old owners never did. There are plans in place to replace the smelly hallway carpets, the buzzing elevators, the broken washer/dryers, the package thievery, outdated appliances, and more! Everything that I had issues with are being fixed in a timely manner and communicated effectively! I know maintenance is short staffed, but so is the entire world right now. Plus, they are working with old buildings that are being slowly updated. Nothing changes overnight, so give them a little grace. Give this place a chance and you won't be disappointed."

"I’ve lived in 5 different apartments around the St Cloud & metro area and this has been the most expensive and my least favorite of all of them. We moved here for the amenities which are frequently closed, dirty, &/or broken. The sauna has worked less than half the time we’ve lived here (it’s been a year now.) There are such long waits for getting maintenance that we’ve had to contact them multiple times to get anything fixed & for some things they never show up at all. There’s a dryer that hasn’t worked the entire year we’ve been here, I’ve requested it to be fixed 3 times now & it breaks after one cycle each time but hasn’t been replaced. Our apartment was an “updated” model which means they just painted everything white including the closet tracks so now our closet doors stick constantly. They didn’t clean before they painted either so there’s hairs and dust painted onto every surface they painted and our kitchen had grease from the previous owner that showed through the paint job (they had someone come in to repaint which was a major inconvenience & it should’ve been done correctly in the first place.) The bathroom has a reoccurring mold problem in the shower & the wood under the kitchen sink is warped and peeling; we have notified management of both things and nothing was done. A fuse in our kitchen blew one day and caused our microwave to stop working. We contacted both management and the insurance that was suggested through Reserve, and both parties said they couldn’t do anything for us. We dislike it here so much that we asked to end our lease early, (it’s a 15 month lease) and of course were told no unless we pay large amounts of money. There are improvements being done but they are also causing inconveniences (for example the outside of the building was painted and now there’s painters paper taped above our deck that we can’t reach to remove and it constantly blows loudly in the wind.) I’ve had 2 packages stolen & a package that was opened and gone through, I emailed them about the first one that was stolen and got no response. I only gave it 2 stars because they are attempting to fix things."