Extended Stay America - Minneapolis - Eden Prairie - Technology Drive

"**I'd like to be clear, we did NOT stay. We came in and changed the bedding and decided to move to Springhill Suites. Also in Eden Prairie. I would also like to say we did get refunded for the stay. So there were positives, but I'd like to give the right people a heads up before booking this place. Animal/human hair on ev-er-y-thing. Flooring was coming up in lots of places & rippling. Bathroom was not adequate for customer use. Blood drop next to the toilet. Chipped paint and spots/smudges all over the walls. Vent was coming loose in the bathroom, showing dust and grime. Shelf holding towels was falling off the wall. It sounds cliché, but I also don't think the room had been cleaned before we came, nor after the last new customers. I WILL say, Joel is very kind and brought us a change of bedding. And also, the manager Rosie was very professional and pleasant. So if they were at another hotel, it'd be a better fit."

"Darren is the regional manager and he is great to interact with. The was a mistake with my card and he took care of things right away. The General Manager here and his staff are also great to interact with. Their professionalism is refreshing."

"Thought we were all set with our room for the night. Had called made the reservation provided information for payment and proceeded to drive to the motel. It was late at night and we were tired and looking forward to going to bed and getting some sleep. We got there and there were two other couples sitting and waiting. One of the couples told us that there was no one there at the desk to check is in. We sat and waited because we were told that someone was coming to fill in for the night manager. Eventually after about a half-hour someone came down in the elevator walked around behind the desk and told us that there was a mistake...that there were no rooms for rent, they were overbooked. No matter how much I tried to explain that we had made a reservation and that we had applied the information for payment the person behind the desk kept stating there was a mistake...there were no rooms. The lobby was small and unwelcoming. The walls were painted blood-red. Of course I cannot comment on the rooms because we never saw them. Maybe it was a blessing that they didn't have any rooms available. I didn't get a good feeling about the place."

"My first room wasn’t ready- garbage and fans going from some sort of flood so went to the front desk for a new room. In my new room there were hairs on the pillows, splatters all over the side table and head board, blue gunk In the bathroom sink, and hair in the shower. I have pictures and videos of it. I left, seeing as how this was the SECOND dirty room. Extended stay will not get back to me about my refund request. Entire building smelled like cigarettes and garbage. I was there for a total of 20 minutes. Absolutely Disgusting and zero customer service at the location, or at HQ. Expedia was also no help. Stay away"

"Great location, good resturants choices nearby. Service superb, GM (Sean) made our stay comfortable and information upon our arrival. Much help to any questions that may come up. Our room was clean and smelled fresh upon entering, so thats a plus."