ShopJimmy

"My 13 month old, barely used 65” Toshiba Fire TV stopped getting a picture out of nowhere. Best Buy could not help me because I did not purchase the geek care. Toshiba would not help me because the unit was a month out of warranty. I found Shopjimmy on a google search. They had the parts (very reasonably priced including a 10% first time discount and a even more reasonable 20% 2 year warranty on the parts). I purchased the complete repair kit for less than $100, opened the back, plugged in the parts (super easy….why are professional repairs so costly?) and I am back up with a beautiful picture. My advice is: follow the advice on Shopjimmy, do not be afraid to fix it yourself! I caution you about Toshiba, it will be my last one from them. Good luck!"

"We loved your customer service, best since Chick-fil-A! The third time was the charm, it wasn't the TECON Board or the Power Control Board, it was the Main Board, and you all took back everything I didn't need, no questions asked. So happy, saved a $650.00 TV for less than what it cost to go out to dinner! I am very happy! Great company, and my name is JIMMY so love the company name too!"

"These people are amazing. I ordered a vacuum part from them, and soon after realized I had accidentally given them the wrong shipping information. They had my mother's address across the country as the shipping address. I looked for a way to contact them and only found an email address. I was concerned that they might not get my message in time, since their website indicated they try to get their orders shipped out on the same day. I sent them the message asking them to ship to the billing address instead of the shipping address they had received. Within a half an hour I got confirmation that they had received my message and corrected the situation. They estimated the arrival time being 5 days from the day of the order, which was fine with me. Was pleasantly surprised and amazed to discover the order actually got to me the very next day. It was the correct part, and works great. I am a very happy customer, and glad I made the decision to take a risk ordering from this company that I had never heard of before."

"I was blown away with the inventory they had ready to ship close to closing time on a Friday! Got the part on order that I needed, and even had an ACTUAL PERSON step in and help via chat box. Answered all my questions from Shipping cut offs, to Tech questions fast! A++++ I'll be back to do more with these guys soon! UPDATE********* 4/11/23 HORRID EXPERINCE after sending order. **Also, ShopJimmy manages and deletes any review on their website that isnt a stellar one. I left a respectful poor review and they deleted. Lovely experience clicking on a website placing my order.... But once I placed my order, I realized these reviews are either fake or I must have angered someone at ShopJimmy. ShopJimmy did ship the product same day as promised, but the package ended up arriving late due to shopjimmy's ship dept. label machine running low on ink and label barely being legible. Once it arrived, the Shark Vac Chassis I ordered arrived damaged beyond use. Not shipping damage, Damage from long time use, and VERY APARENT DAMAGE. Not something that could have slipped by packaging or ShopJimmy Quality Dept (If one exsists) The HEPA filter lid would not even snap into place and just fell off when I pulled it out of the package, and massive crack through the body of chassis, Spring loaded Hose connection was flapping back and forth because the spring was broken off and rattling around inside the unit, and there was a massive hole next to the hose auxiliary port. Yes, this was a "Used" unit, but there was a note stating "These Shark vacuum parts are from the largest Shark-authorized refurbisher, and may have scuffs and scratches which will not affect functionality. All brushes and other tools have been thoroughly cleaned or refurbished as needed." SO, I requested an RMA and received an AUTO GENERATED Return authorization. I tried to give ShopJimmy another Shot by asking them to check inventory, and ship me a functional replacement and asked them to either discount the unit, or ship the replacement via expedited ship method.. There Chat sales team acted like I was a bother, I enclosed a letter with the return and wrote to ShopJimmy via email. After writing a poor review on their website I did receive a responce only saying how they are going to rush my refund to me, completely ignoring my offer for them to replace and redeem themselves.. Did they not respond because they did not read my email? Do they really not have any viable replacements, yet continue to show inventory and ship other customers? Or was I just scammed and may never see my refund?? I hope the owner will read and respond as he/she did when I left a gleaming review..."