The Home Depot,

155 Nicollet Blvd W, Burnsville, MN 55337, United States

"Ryobi product has pretty much disappeared. I've called in for a mower and I've called in for a simple repair like a caulking gun and they want me to go north of St. Paul to Reed's repair. Last time I went there they had my lawn mower from April all the way till October. 2023 had the drill bit I was looking for Great experience again"

"I'm putting 4 stars since home Depot is my go and usually has everything I need with easy in and out and a helpful app. Employees are generally knowledgeable and helpful. I'm writing to caution about the lumber experience I had.- I purchased some ply wood off the shelf and had it cut in the back area, no problem there. I then went to pay and found that the price of the wood was 50 dollars more than what the price tag connected to the shelf said. Now granted I'm not a lumber expert, and there was no lumber employee in sight, so I used my best judgement and assumed the price was the tag that was attached to the shelf it was on. That assumption was unfortunately incorrect despite being the case that the label corresponding to the shelf is what you expect in almost any other retail situation. Granted I had already had the cut made, so I asked for someone in lumber who could help me understand, or perhaps there was a mistake. They came over and explained that the tag is for the lumber beneath, and then stated that this mistake happens very frequently and has resulted in lots of returns. They stated there was nothing they could do and that I would need to complete a return on the wood and then choose the one that I wanted knowing how pricing works and act accordingly. They did apologize as well but could tell they where defensive as they had heard this critique many times. Constructive feedback: 1. The employee that explained this to me said that there is nothing they can do about the price tagging despite all the returns and confusion they admitted to. Maybe they are correct, so management/corporate, this is your queue to do something, since obviously there is something you can do about price placement. 2. If by some weird anomaly you can't change pricing placement, maybe have employees present that can point this out. Or maybe have a price confirmation check when cutting or any other point where suitable. I bought the board because it was needed for my project. I just can't help but feel like this is something home Depot can do something about given the clearly frequent feedback. Seems like a personnel/training or price placement change that could prevent people from feeling bait and switched despite that we "should have known" or should have "known to ask"."

"Exceptional Service received at this Home Depot! Ask for Braden or Tara - they took the time to help us with something that would not normally happen! We needed to be able to roll a tool cart out versus having it in a box because my husband has a bad back, so lifting the box at home would have been impossible. They unboxed and put wheels on one for us since there weren't any already assembled. Super helpful and went above and beyond! You just don't get this kind of customer service anywhere anymore so we were very pleasantly surprised!"

"Worked with Will today who helped my mom purchase some beadboard. Will was very kind, friendly and professional. Thank you! Overall this a very clean and well stocked/staffed store. I can always find what I need and the service is pretty great more often than not."

"I love this store, they always have what I need and everyone is always so nice and helpful. I was here today getting some painting supplies that I needed for my bathroom project. In the self checkout line I was greeted by Sandi, she was the sweetest lady ever. She was so incredibly nice and friendly, she asked me about my projects, and really brightened my day. I definitely hope I get the pleasure of seeing Sandi next time I’m in the store!"