Hy-Vee Pharmacy 8900 West 135th Street, Overland Park, KS 66221

"My physician sent in my prescription at 9:00am so I stopped in at 7pm after my 12 hour nursing shift to pick up my prescription to be “helped” by the rudest tech that I have ever encountered. I was rudely told that it was not ready with no further explanation or apologies she turned her back on me. I sat there for about 5 minutes before finally asking if I should be wait here - “no” she said it will be at least 40 minutes. I don’t even know what to say- I have worked in healthcare as a nurse for 32 years and I have never seen someone so rude and disrespectful. Management needs to look into some customer service training."

"This pharmacy is AWFUL!!!! The rudeness right off the bat is not necessary. Every single employee is the same way, and the pharmacist is no different. I’ve had several different people “help” me, and they all must be trained the same way- to screw you over. They always tell me a much higher price, but when i find my GOOD RX code, they get so angry and tell me the code isn’t working or it’s giving a different price. For example, went to get eye drops for pink eye, they told me $18. I told them i have good RX for $4.70 and she said “it won’t work but it says $9.70”. She wouldn’t budge. Whatever. I paid it. But this happens EVERY TIME. Another time when i went to get 3 diff RX, a man once said “we’ve already figured the cheapest prices for you is here is your total”. I said “let me check my good RX” he LIED and i ended up saving $35. He wasn’t happy about me having him reapply each code for the discounts. They did this to me another time and then i had to go inside the pharmacy to get reimbursed from their mistakes after they told me i was getting the best price and my good RX said otherwise. I asked if they knew about their extremely low rating on their reviews and they said “we know” so i asked if they cared and she said”nope”. CHRISTINA, EMILY, SUSIE, ALL RUDE AS HELL!! WILL NOT EVER GO BACK! I’m not sure why i even went the 5 times that i did. My goal will be to get NO ONE to go here just to be mistreated, especially when you don’t feel well. Hy vee pharmacy 135th st, you are AWFUL IN ALL WAYS POSSIBLE!!"

"During the COVID period my prescriptions were never ready but they were very busy so I understood. Since then I’ve had a few bad experiences with the same cashier. One example, I showed her a good RX coupon on my phone but she quoted a higher price with Good RX. Told me the site is wrong."

"I made an appointment to get a flu shot, and 25 minutes after my appointment time I was still waiting. I asked for an estimate on how much longer it might be, and I was told, “Um, I can probably do it in a few minutes after I finish this. I just got here.” They are also typically very slow when we come for prescriptions. There are plenty of good pharmacies in town - I’d recommend avoiding this one."

"Visited 11/08/2023. This Hyvee Pharmacy is very busy and has a lot of clients. If you go to other places, they will also have wait times. I went last night at 5:41pm and there were 2 cars in the drive-up ahead of me. I got my medicine and was done in 9 minutes. The employee was courteous - no issues. If you have issues with wait times - think about that time of day you are going. Or maybe the people ahead of you really have serious issues and need additional attention. If you have issues with an employee, get their name and talk to the manager during that same visit."