Walgreens 3909 Southeast Holgate Boulevard, Portland, OR 97202

"I’ll share this here since it’s nowhere on the website. They only do passport photos from 2-6. It’s a mid review since it’s a mid problem but still extremely frustrating that there’s no information on this anywhere."

"As of Friday, 6/23/23, both the Retail Side and the Pharmacy are open. The store was temporarily closed for 5 days. Last Monday an Associate told me that it was due to a Computer System Malfunction, and that they're currently working on the problem. But I spoke to Walgreens Corporate and was told that the store was Temporarily Closed due to a lack of adequate staff in the Pharmacy. This is much more believable as Retail POS (Point Of Sale) systems rarely go down. I worked in Retail for years and the longest time our System was down was 2 hours. Corporate will move heaven and earth to bring a store back online. I believe that Walgreens Corporate shut the store's computer system down until they could bring additional staffing into the Pharmacy. Currently this location has an opening for a Pharmacy Tech. They will train the candidate, help them get the certificate, and work with them to become a Lead Tech over time. This is a great career, but no one wants to work nowadays. So the position remains vacant. I've been a customer here for over 15 years. This store is an integral part of the neighborhood. Among others, it serves a population of older adults that rely on it for OTC Medical supplies (Tums, Alcohol, Bandages, etc.) and grocery items like coffee, frozen meals, bread, and snacks. They carry all the regular brand items like Folgers, Hostess, etc, that Trader Joe's doesn't stock. Support the store, their manager Carlos, and all the pleasant associates. Pray for the Pharmacy."

"For some reason this pharmacy is always either closed during the hours they're supposed to be open or their "phone lines are down" according to their automatic voice service and I'm unable to refill my prescription. I am on my second day without taking my medication because I haven't been able to get a hold of them in the past 5 days. I left messages with zero response and I can't ever get anyone to pick up the phone. I'm probably going to have to go to the store in-person to get someone to talk to me. I've had issues with this pharmacy in the past too-- a few months ago I received messages about my prescription being ready for pickup and then was told when I arrived that my medication wouldn't be ready for another 2 hours. I really hate leaving negative reviews, but hopefully this will save someone the trouble of choosing this pharmacy for their prescriptions. My service in-store with the cashiers is usually great, it's just the pharmacy."

"This is the first online review I have ever written. I normally don’t take the time to complain about poor service, but this pharmacy is absolutely horrendous. I’m a diabetic, and I have tried three times to order supplies from this pharmacy. Every time I do, I get a confirmation text from Walgreens that the order was placed, followed by a text saying that they’re all out of stock, but reassuring me that there are “more coming”. After this, it is complete radio silence from the pharmacy while my insulin pump supply runs critically low. When I finally call them because I’m on the last of my supply, I have to wait on hold for an hour just to be told that the items were never actually ordered, and were instead just sitting in the outbox of the pharmacy. The second time this happened I asked the pharmacist if there was any way that the problem could be rectified, and he just shrugged his shoulders and said I would have to call to remind them to complete the refill request every single time. Completely unhelpful or unsympathetic to the fact that I have to dedicate over an hour every week to remind them to do what they told me had already been done. Again, I have never written a negative online review before, but I have also never had a more consistently negative relationship with a business. My life literally depends on these supplies, but I have never even gotten so much as an apology for this issue, let alone an attempt to correct it. If you’re looking for a pharmacy in Portland, this one should be at the bottom of your list."

"Very unreliable pharmacy. Would not recommend. I don't normally take the time to write negative reviews but my experience with this pharmacy has been almost all negative. I have had multiple experiences of my doctor ordering a medication and the pharmacy just choosing not to fill it. When I have called to check on these prescriptions, the same guy has answered each time and has told me it was because "insurance probably won't cover it". I have asked if he ran it through insurance to check and each time he had NOT checked, just assumed. Every one of those prescriptions DID end up being covered by my insurance. It isn't the role of the pharmacy to decide what I need to pay out of pocket OTC for... that is up to insurance. Do not count on spending less than an hour or 2 if you need to call with a question. What prompted me writing this review is that just today I spent 30 minutes on hold regularly hearing it ring and hearing someone pick up but not speak and then immediately put me back on hold... only to then be hung up on before getting to speak with anyone. I called back and was then 3rd in line on hold and after another 45 minutes, I had to hang up because I had to get back to work. Overall, there is a real gap in communication. I have gone during their normal business hours (not during meal break) and found them randomly closed. I have gone to attempt to pick up the same medication multiple days in a row and was told they hadn't filled it yet... even though i was there the day before and told that they would get it ready... and the day before that. It just has been a very unreliable pharmacy in my experience and because of that there have been times I have missed doses of important medication."