E&M Appliance

"Technician CANCELLED Scheduled Appt for running behind; As this was a follow up Appt from a burner on a stove that was Repaired Impropriety by their technician; which recently put a family member in danger with a small Spark Fire on Same Burner UNSAT, which caused another Burner- Both Large Burners to not work. Also, Lady on phone, Lisa- Owner/Manager? that schedules Appts is rude and unprofessional."

"Josh was extremely knowledgeable and correctly diagnosed the problem with my washing machine based on my description of the problem. Instead of trying to sell me a new washing machine or immediately scheduling a technician to come out he suggested that it was a repair that I could probably do myself and gave me an overview of how to do it. He brought out a motor and explained the parts and how to do the repair! Less than two hours later I have a working washing machine again at a fraction of the cost I was expecting to spend. This is an honest shop that employees good people who care about doing the right thing by their customers."

"Prompt and excellent service to repair a 23 yo washing machine. Honest assessment of the problem, Joshua also showed us how to make a repair ourselves if we are so inclined. A great family owned business that is definitely committed to customer service and building long time customers. I highly recommend them."

"I will definitely be back! I tried unsuccessfully to repair my electric clothes dryer, and came into E&M looking for an affordable used replacement. They walked me through three common problems, so I went back home and discovered the problem was the door sensor, not the thermal fuse as I believed from my online research, an easy repair that cost me all of $24 in parts. I was so grateful for the willingness to take time walking me through what could be wrong, and encouraging me to try again. Definitely what I am looking for when patronizing local businesses!"

"The person they sent out was lovely. Personable, patient, professional. But at the time, I expressed concern that he might be missing the problem. Cost me $99 to be told nothing was wrong. So as the issues continued & new ones develop, I call the shop to tell the owner about my experience & the ongoing problems, including that I’m not working currently and so the expense already incurred w/o resolution is a problem. She is defensive, hostile, accusatory, not listening, getting the details wrong, and raising her voice, telling me I had 30 days to report any issues. When was I told that? So my expressing concern to the repair person directly at the time didn’t count? I wanted to support them because they’re a long time SJ biz. Now I regret it. Kind of surprised someone with this much history in the area has this attitude towards customer service."