The Home Depot

"I'd like to leave a review particularly to Tony, Karen and Pro dept.. they went out of their way to help my disabled friend and I. Thank you guys. Your the best."

"I had the worst luck with this place. We bought an electric lawn mower without any help. You used to be able to ask a question but try to find a helpful employee in this area. We chose a DeWalt (my tools are all of the same brand and work well). Drove 30 minutes home and found someone had stolen the batteries out of it - a known problem according to the store when we called. That lady was very nice. Unfortunately, when we got back to pick up replacement batteries it was an ordeal until she happened to meander her way by and explain to the two underwhelming kids working the return desk that she had indeed said I could pick up just the batteries with my receipt without showing them the actual lawnmower back in the box. That mower, once we could power it, turned out to be garbage. Don't buy DeWalt so my son and I returned it a week later, last Saturday. It took 40 minutes to get someone to unlock another mower for us. Forty minutes, two visits to the customer service desk, and a call to the absolute rudest manager who said she had already tried to send someone over and she guessed she would just have to do it herself. She actually very sarcastically said, "oh, I just love customers like you" when I called to ask if they had anyone able to come sell us an $800 mower. Then she went on with the rest of her rude statement. Fortunately, my son tracked down someone to help us while we waited for her. She showed up as I was helping him team lift it on a cart and smugly asked if we needed anything else. I'm tempted to return this one as well, even though it seemed to work fine, because this place was so awful. I'll just order one or go somewhere else. Whoever the Saturday morning manager is needs customer service training and Home Depot really needs to make an effort in staffing this location. I've spent thousands of dollars here, but won't buy anything else."

"I called ahead of time to check for an item with limited stock I was unable to order from the Home Depot app and was promised it was available in store. I rushed over only to find out the item was in fact not in stock and hasn’t been for days. However the manager came over and after some deliberation she graciously offered me a discount on the item. Found it in stock at another location and placed the order for me so it’s availability was guaranteed. While my initial experience was extremely frustrating the manager went above and beyond to ensure I was completely satisfied with my experience and I left a happy customer."

"The choices of plants and stone blocks are decent there. However, the service sucks: Two employees only helped us move a pellet of stone blocks down with a lift, but both of them just watched my hubby and I place 30 heavy blocks on a flatbed—one sitting inside the lift and the other leaning on a stack of soil bags, gawking at us. I was wondering were they plain lazy or the Home Depot at this location prohibits them to lend a hand to the customers who ultimately pay for their wages."

"This particular store seems to be willing to hire anyone with a pulse and ability to BS their way in and out of any conversation. Very unfortunate. Also, your "Pro delivery team" needs to be told to not block a street when making a delivery. Especially when there is plenty of room for them to move over to the side. Straight up trash drivers."