Saybrook Pointe Apartment Homes 401 Briar Ridge Drive, San Jose, CA 95123

"The apartments and the location is nice but the staff is completely hands off. Moved in and they gave me and my roommate broken gate openers. Asked them over and over again for a replacement and they took 4 months to get us a replacement gate opener. There is also someone who lives at the complex who pulls the fire alarm in different buildings and this happens multiple times. So you can't really rely on getting a night of rest. There is a security guard, but they aren't a day under 65. So they aren't exactly chasing the kids away from the fire alarm. Kinda tired of the "we already have your money, so why would we do anything" mentality. Edit: my lease is coming up and the renewal means rent increase. When you get the renewal offer, its 120 dollars MORE than what it is listed on their website if you came in off the street looking for a new apartment. Why do they want people to move out to get new people? Weve never missed a payment, but they punish you for not wanting to move all your stuff out again."

"Israel from the maintenance staff at my apartment complex is fantastic! He is incredibly hands-on, very responsive, and takes care of issues immediately. His attention to detail and dedication to providing excellent service is truly admirable. I highly recommend him and the rest of the maintenance staff for their professionalism and expertise."

"Our boiler suddenly stopped working during the recent storms. It was a Sunday late evening and I had to raise this as an emergency request. Israel was kind enough to accept this and tried his best to resolve the issue. Though the issue itself couldn’t be resolved, I greatly appreciate Israel for providing assistance despite late Sunday evening (until 10pm!). The next morning, after himself giving an attempt, Germaine put the plumbing team on it as a priority and got the issue fixed by noon. Overall, that was a timely and professional service by the maintenance team, certainly beyond expectations. We truly value and appreciate that!"

"I'm extremely grateful for Israel's expertise and efficiency in fixing my electrical issues. He assisted me with a problematic electric outlet in my room that needed immediate attention. Israel displayed remarkable knowledge in electrical maintenance, quickly diagnosing the issue and providing a safe and effective solution. His approach was not only professional but also reassuring, which was particularly appreciated since electrical problems can be quite concerning. Thanks to Israel's prompt and competent service, I was able to use my electrical appliances safely again without any further issues."

"We would happily give this zero stars if possible. Owing to job circumstances, we had to sever our lease early. We paid our required lease break fee of $5,000 and to our horror the office made an error. They don't have our payment recorded and believe we are still on the hook for our lease- a sum of $18,000. The worst part is they are completely unreachable- they're not in the office, they don't answer email or voice mails. The property is beautiful- don't get me wrong. But for the horrifying experience we've had and for the legal issues that we are facing- this property is not worth living at! You aren't in safe or responsive hands here. Also- don't reply and say you can't find me in your system. You have about 5 emails from me and a dozen messages- check them."