Sonesta ES Suites San Jose Airport

"I asked for towels at 10AM, it was 2:30 PM and the towels never arrived. I walked in the rain to the reception that was at the other end of the entrance, a Spanish speaker who noticed my Hispanicity, laughed and told me that there were no towels, that they were being washed. They are a disaster. There is no hot water in the hotel reception. No area for tea or coffee."

"Disgusting room. Filthy, old, smelly. The cleaners were fine. Complaint is about the furnishings. Rug, ex. The OWNERSHIP. Not the employees. Then then send a robo apology to make it worse."

"Don’t be fooled by the 4 star rating. This place is barely a 1-star. Spots and stains on sheets, people sitting in their cars around hotel, people smoking pot around the building, stains on carpet, hole in sofa, electrical tape covering hole in door frame, drain stopper taken out and on the side of the shower. I asked for clean sheets and the worker brought twin sheets for a king sized bed. The lady at checkout didn’t care or apologize for anything."

"Do Not Stay at this "hotel" This is a Extended Stay where there are plenty of " residents" who live throughout the property along with RV's lining the streets who also "reside" there. When you approach the front entrance of this building you are greeted with a rent a cop security car for your comfort to avoid looking at the graffiti and mattresses lined streets. You are not greeted with a smile but in fact look to be a bother to the front desk. They immediately take $250 deposit from your account and then immediately get charged for the room upfront. (this was also new to me and very odd) when I asked the front desk about it she was not able to explain their procedures. I got 2 card keys upon check in and was unable to get into my hotel room multiple times . Each time I would try and get back into my hotel room the room keys would not work, I had to go to the front desk for new activated key cards each time I wanted to get into my hotel room. With the homeless all around and living in this this facility, I did not feel safe. The pool was on the verge of a health crises, the hot tub was drained with caution tape, the firepit outside did not work, there were no seat cushions around the fireplace for the outdoor seats, residents who lived there were smoking all around the facility. I stayed here with my 12 yr old girl for a sporting travel event and would highly recommend you avoid this place!"

"I enjoy staying here. It's quiet and has the feel of apartments. My puppy loves long walks. The staff tends to lack maintenance on our room but I always travel with my own cleaning supplies so it's not that big of a deal. Breakfast is offered, pool, BBQ pit, parking is a bit tight but with security driving through the night it sets ease to park where you can even if it's not where you can see your vehicle bcuz it is being watched for you. Our stay will be a total of 5 months and it's comfortable for that kind of stay"