Mt. Sutro Apartments 480 Warren Drive, San Francisco, CA 94131

"Scheduled tour and didn't show up! Wasted our time, what is wrong with the management??? So unprofessional. Waited 15mins, still nothing... terrible. Don't schedule a tour at all, this is literal garbabe, maybe scam idk"

"Poor building management. Marlene, the first property manager I dealt with failed to document my parking spot. The second property manager Paul, gave my spot to another resident despite my paying for the spot in time in full each month. He failed to apologize or recognize Marlene’s paperwork error and gave me a less desirable spot after several days of my having to find my own parking despite paying for parking in full at the beginning of the month. Joe Hazard, the third property manager in less than a year, failed to introduce himself or provide any contact information for the first 6 months of his employment. He’s unresponsive to emails and leave petty notes for resident throughout the building. His notes say things like, “can we stop playing with things that are not yours?”. He’s unprofessional. Hugo, the main maintenance person will call your cell phone from a random number and ask you “are you home?” He doesn’t state his name or why he’s calling. Also unprofessional. Overall the building is run by the residents due to the poor management. We have to help each other out when things break because we dont get a response from Kimberly or Joe."

"Leaving a review because I’m really surprised by the reviews left on here. More often people leave bad reviews because of one off experiences that anger them enough to leave a review but there’s a building full of people who live here and everyone I’ve talked to seems happy here. If you see reviews about construction- there’s no more construction. I’ve been here for a year and a half and was nervous moving into an apartment building from a house with a super accommodating landlord because I know that’s not always the case everywhere but I’ve been nothing but pleased with the building management here. They are always very quick to take care of everything, are super friendly, and very accommodating. Kimberly, Anji, and Hugo have been so on top of it and take good care of their residents. I’m on my second renewed lease and plan to renew a third time. My apartment is beautiful and my views are amazing. The street has unrestricted parking and I’m usually lucky enough to find a spot a few times a week, otherwise the furthest I park is a block away. Nice spot, quiet building, all the laundry works and there’s plenty of machines- than other places I’ve seen. It’s super clean, I’ve never once seen an undesirable bug or rodent. Don’t be swayed by the reviews of a couple of disgruntled residents! Elevator works JUST FINE and there’s a second one down the hall so no biggie if it’s out of service every once in a while."

"If I could give 0 stars I would. My partner and I lived here for over a year and in that time the washers and dryers were constantly broken and in disrepair. It took them half a year to fix a whole in the ceiling the resulted from water damage and neglect. Our apartment had mold and we had to fight tooth and nail to have them clean it. They tried to tell us it wasn’t dangerous but after doing third party mold testing they found it to be dangerous. Our air vents hadn’t been cleaned since long before we moved in and caused us near constant allergy and congestion problems. The elevator worked only about half the time, it broke down all the time, and the inspection paperwork for it was years out of date. The fire alarms would randomly go off, not just during scheduled fire alarm checks. And to top it all off they have attempted to withhold our security deposit due to “charges on our account” resulting from half a month of rent they are claiming we didn’t pay even though we have written proof we were moving out at the beginning of the month. These people are scammers and you should not move here."

"I have been contacting the “Community Manager” who will remain unnamed unless they do not get back to me (it’s been 3 months with no response), at which point they will be mentioned by name. They were great when we signed the lease but ever since they have been horrible. There is a big issue with stolen packages and break ins but the management is doing nothing to protect their residents. I have lost numerous packages to theft, as have numerous other tenants, and the management has yet to implement any measures to prevent future thefts of packages. All they need to do is get a camera inside so we can see which resident is stealing from their neighbors. Furthermore, and a much bigger issue, is the fact the management promised to have a discounted rental price for the first 3 months of our lease period due to planned, very loud construction. The construction is still ongoing almost 8 months into the lease with no end in sight. This has caused personal and financial issues for our family and we have been forced to work from friends and family’s houses to avoid the incessant noise. Management has not responded to 5 emails about this issue and it’s been months. All I want is for the community manager to respond to me and offer some solution for these issues. This building is great, but if there’s a problem good luck dealing with the community manager."