The Herbert Hotel

"Rooms for a Hostel are not too bad. There is a sink in the room,, ironing board and iron, hair dryer, towels, fridge, small desk and chair, closet, big mirror and a TV. Shower and toilet are shared and you need a key to use them (they are given to you during check in). Room was clean, those are not being cleaned during the stay. There is an elevator, shared kitchen with electric kettle and microwave. Washing machine and dryer that you will need to pay in coins to use. Looks like you will also need your own washing supplies. Great location! Super close to Bart metro which goes straight to the airport. Very close to restaurants and shops."

"Very basic but very clean, bed is comfortable, pretty quiet on the top floor (couldn't hear any street noise). The room rate is very reasonable, do be aware that you need to check in at the Stratford Hotel half a block up the street, your bed isn't made every day and the bathroom and shower are down the hall. I would definitely stay again..."

"This hotel is basically a hostel. Each floor has tiny rooms with a shared bath and shower, and a few with private bathrooms. There is also a lounge on the floor and if anyone is in there talking, or laughing it is heard throughout the hallway through paper thin walls. Lots of school groups and foreign travelers. The street is sketchy with lots of mentally ill homeless people. Also you have to check in at a different hotel down the block and the lobby is not staffed so there is constant threat of homeless getting in and setting up camp in the lounge areas. There is a nearby hostel that would likely be better and cheaper than this dump."

"Spend a few dollars more and go somewhere else. The best that can be said about the room was it basic. Had to move rooms because of the state of repair that our room was in. The hotel staff was rude and combative when simple requests for enough washcloths for each occupant. To resolve the situation, the housekeeping staff brought us a bag with 4 more towels and only one washcloth when all we needed was 2 mire washcloths. After a second call, they returned with 4 more bags full of towels and one hand towel and one washcloth in each. When receiving the bags, I was told that washcloths were not a housekeeping problem. No management was available after 3 p.m., and when contacted via phone, the manager was uninterested in customer service. AC is not installed in this building, so summer bookings should be avoided at all costs. I would not recommend this place to anyone I cared for. One positive comment is that the cable car stop is very close by and only a couple of vagrants to step over to get there."

"Room was fine, good location. The room next to us was a kitchenette that was supposed to be closed during the night. At 22pm loud voices and TV at max volume. Go there to ask to lower it : surprise! there are 4 homeless there hanging out. Asked them politely, but 10 minutes later they started talking loudly again and was feeling more and more unsafe. Called the hotel. They said one of them was a resident but will send someone to check. Condescending tone even if I explained how unsafe I feel. Especially that our room don't have a bathroom and have to go in the hallway to access the shared toilet/shower. If resident why not hang out in their room? If kitchenette supposed to be closed why isn t? How about in the night you want your guest on a safe and quiet environment? Don't know if they finally send someone but heard them screaming and talking loud for a few hours. With TV back at max volume again. Far from a good night. Haven't slept."