Hotel Zessa Santa Ana – a DoubleTree by Hilton 201 East Macarthur Boulevard, Santa Ana, CA 92707

"GREAT staff of friendly people! This is a very nice and beautiful hotel and recently went through renovations. The rooms are super comfy and nicely decorated. We stayed longer than originally planned and the staff (Feb 20-23) was incredible. Oscar is the best and I wish I had kept all their names to thank them personally."

"I’ve stayed at this hotel serval times over the years but after this experience will not return. The hotel was under renovation, which would have been fine except the water was turned off for hours during the day. The fire alarm was tested during the day then another alarm went off at night. The restaurant did not offer the normal menu for breakfast but a buffet that was worst than normal free breakfast, yet cost $25. Lastly, at checkin I did not receive a cookie or the two water bottles for Hilton Honors members. When I went to the front desk to ask for the water bottles the employee was extremely rude, went to get the water bottles then slammed them down on the counter and walked away."

"The exterior of the hotel looks dated, but overall, they have done a nice job keeping the inside updated. Little weird that their shuttle is done through lyft. It works just not something I am used to, and I am sure it impacts consistency. Also, they are willing to get you a lyft to the airport at any time even though the website says 6am to 10pm. Easy place to stay next to the airport."

"Place feels dated. Carpets are little worn. Overall clean but interior needs remodel and freshening up. Front office and other staff I ran into all were polite and friendly. It's close SNA and for shopping there is South Coast. Beaches are 30 minutes away. Right on and off the freeway is good."

"Check-in with Tanisha was outstanding! Tanisha is professional, has excellent customer service, and is patient when I stepped out of the line to charge my phone. She is welcoming and an exceptional addition to the Double Tree team. My room was clean, spacious, and in order, however, there was very, very little lotion and no body wash. The sink also needs cleaning to remove the stuck-on calcium buildup. I love the electric art and welcome screen in the lobby. Plus the delicious cookies and two bottles of water! Thank you for the great accommodations."