Embassy Suites by Hilton Santa Ana Orange County Airport

"Wish I could give this hotel a higher score but can’t. The list is long but a handful of issues that won’t bring us back… huge pet peeve, not enough towels upon arrival even for the number of people to a bed, missing and burned out light bulbs, phones in room don’t work, air conditioning does nothing for the temperature of the room, you have to sleep with the sliding door open or you will end up stuffy and feeling like your head is about to explode, BUT it’s loud outside, so earplugs would be a good plan and the beds are outdated and hard… and although the breakfast bar is a good idea in theory, if you don’t want an omelette made your way, you still have to stand in line for the other hot items because the plates are behind the counter and you have to give them a meal card to get a plate, which still means standing in line, likely for 20+ minutes. I do want to give credit to the front desk staff, very kind and welcoming. It’s pretty evident there is a staffing shortage and that the hotel needs some major renovation. I think it’s safe to say not even Goldilocks would have stayed."

"We love Emabassy Suites and stay there often due to the size of our family. Unfortunately this one has several issues. The parking lot is compacted and the signs are unclear as to what is self-park ($22) vs valet parking ($26). The two rooms we booked (for 3 nights) each accommodate at least 4 individuals. Each room was only provided with 2 complete sets of towels and no bedding for the sofabed. When we asked for the bedding and more towels we were told the hotel had no towels. We didn't receive more towels until the night before we checked out. The breakfast area is a typical size, just very compact. Non-dairy options (milk) were not provided for people with allergies."

"Went to this ES hotel in Santa Ana yesterday January26, 2024. Reviews were okay but didn't take a deeper dive, which I now regret. Arrived at the hotel for contactless check in on the app. Arrived to the room and observed that there was a crumpled up pillow case in the closet and one of the queen beds was stained and sticky, which is very appalling. Contacted the front desk and they were excellent at apologizing and stated they would place me and my party in another room. However, received a call about 15 minutes later indicating no rooms were available but that someone would be sent to clean the room and provide towels to which the room didn't have as well. 2 hours go by and still nobody shows up. I walk to the front desk to be told that they thought someone had been sent. Thete should have been follow up and there wasn't. Again, I was assured someone would be sent up. Nobody was. Our family is now on day 2. Breakfast was terrible. Chairs are tattered and torn in the dining area. Milk was expired and the juices were too concentrated. This location is the worse Hilton brand I have ever stayed and am deeply disappointed that the Hilton brand has diminished in quality."

"I wish if I can give them zero stars! Rooms are very moldy. the carpet is very very dusty you can’t walk barefoot. You’ll be deceive by the reception but the rooms are very dirty and extremely HOT AND HUMID. Air conditioners DON’T work in the rooms. Bathrooms are dirty and the furnitures are just dirty and dusty. I don’t understand how this is a Hilton hotel. There are many health hazards in this hotel."

"Stay away. Foundational issues-this building literally is about to collapse. We were super excited to stay because we had stayed twice in the past two years prior without noticeable issues. I canceled all stays after today moving forward. We were given a room with a broken bed, a broken pull out sofa, a phone with missing buttons, stains on carpet, floor and walls. The floors tilted obviously and scratched up furniture was placed on wood pieces so the floor wouldn’t cause the furniture to tip over. Dents and scratches in the walls, baseboards falling off the wall. Dirty stained bedding. The receptionist asked maintenance and maid service to check in and they didn’t. Receptionist was alone for a hotel with a large amount of rooms. Even her requests went unanswered. The receptionist gave us 2 rooms to accommodate our group size because a similar sized room was not available. Both rooms were in the same state of disrepair. My kids did not have access to bedding because the pull-out beds did not have beddings and we were unable to get back through to the receptionist, in person or by phone to access additional bedding. Come morning, a new receptionist was present and stated that we had to changed rooms, and that they would charge us for use of the additional room but that they didn't have a 2 queen room available. We were told to wait around until one became available without a time frame. At 6 o'clock at night, one became available. The room was in the same disrepair as the others. All rooms had weird substances staining the walls, painted finger prints on furniture, baseboards etc. We put in a complaint to Hilton corporate and called back a few days later. Hilton stated that the complaint was closed because the hotel stated they compensated us even though they charged us the full amount for our stay, -$34 for parking fees."