Royal Grand Inn

"Nice place to stay! Conveniently located near the freeway and the Santa Ana Zoo!"

"The people who stay here do a ton of drugs openly. They'll def try to rob you. The staff and owners don't care. Try calling and getting someone to pick up the phone. They know what it is."

"I called 20+ times tonight and they will not answer the phone. A few times he answered and breathed into the phone and then hung up. Finally a man answered one time and I asked to be connected to a room, he said the rooms have no phones. I asked to leave a message for someone and he hung up on me. I then called many more times and he would not answer the phone. Absolutely abysmal customer service. I understand it's in a bad area with bad clientele but it was very important that I reached a family member who was staying there and they would not even answer the phone and hung up."

"Not the best motel/hotel to stay at but something last minute kinda situation. If your familiar with the area then you know what to expect at this location. If your from out of town and have kids I'd suggest going over to Dyer/Grand Ave in Santa Ana. Better hotels/rooms same price. You won't be exposed to drug use/paraphernalia all around "The Royal Inn" area and majority of that area has bugs in the rooms."

"Nicest people running this place and very easy to deal with specially if you're a lil. Short on your day payment they are very understanding and willing to help you out with making the payment thanks a lot management you're very nice and polite I wished all the other hotels were more like you!"