Residence Inn by Marriott Marina Del Rey

"If you do decide to book here, be very careful about where your room is located. There is a bar/restaurant on the second floor, basically right outside of a number of rooms with terraces. If you think that booking a room with a terrace would be a good idea, choose a different hotel. You will have ZERO privacy on the second floor, bar staff outside of your window at any given time and a bar party with DJ and loud people every Friday and Saturday evening. The rooms go at a premium based on the fact that they have a terrace, but the terrace is useless and you will have no peace on Friday or Saturday evenings. There were a handful of other issues with our stay, like how the rooms have no safe for personal belongings, limited closet space, non-working AC, only a fraction of staff speaking English, restaurant wait staff with barely any training, strangely unprofessional exchanges with valet staff, etc, but the way the hotel double dips by taking bookings for loud parties right outside of guest rooms clearly takes the cake. The only thing this hotel has going for it is the location, and they seem to be banking hard on it, thinking they can get away with anything. When it comes to our experience as guests, it was a major bait and switch - not at all reflecting of the Marriott brand. For the money we spent vs. the value we received, I unfortunately cannot give more than one star. My advice would be to take your patronage elsewhere."

"If you're telepathic, then this is the place for you!! The lack of a sign for hotel parking made me drive around 2x until I decided the valet park is not just for the restaurant. The staff do not give instructions on which side is for Residence Inn or Courtyard. "R" is for the Residence Inn and it's a different elevator. There are plenty of staff, but it seems they haven't been trained well. Sad, BUT the hotel's accommodations make up for lackluster staff. Oh, don't expect much for breakfast staff-ask me about the toaster."

"We had no air conditioning during our entire stay and could not get an update from the hotel on when/if it would be fixed. They did give us point as a make good however we had to go through the corporate Marriott line to get them. Overall inconsistent service."

"I struggle with this one. Best way to say it is inconsistent. Front desk staff was very nice however my room wasn’t ready and it was after 4pm. The restaurant staff was just ok. I got a drink voucher since my room was not ready. Well if you wanted almost anything besides beer and wine the voucher could not be applied to an upgraded beverage. Pricing on liquor is way out of line from even fancy restaurants. So you know the voucher was $17, they charge more than that for a bourbon when the bottle is only $43 at the store. The valet is absolutely terrible. They don’t come and greet you. I had to flag them from behind the valet stand 100% of the times I returned. When I tipped them to leave it up front because I was just running up got the room for a few minutes they still parked it in the garage. Rooms are good, but very basic. No amenities in the bathrooms. Location is amazing for LA and away from the crowds. Plenty of great paces to eat. Check the Ritz and Marriott before staying here."

"Great location and beautiful hotel. However, we had no air conditioning our entire 5 day stay. The staff has not done anything to comp us, they offered us additional points but now that we’ve checked out those points have never come through. We also left clothes in the room, our fault I know, but they “can’t find them.” We reached out to the General Manager, Mark, as advised by the weekend manager, and got no response. Disappointing for such a nice hotel."