Wyndham Garden San Jose Silicon Valley

"Was given key to a very smelly room that smelled like smoke and was transferred to another room. The pictures online do resemble the unit, which must of been years ago when the room looked this good. Stains on the chairs the ac thermostat didn't work. Our room phone had no service to reach the front desk."

"Hotel is mediocre. Bed was comfortable. Provided coffee only offered sugar substitute & front desk had none. I found the front desk manager (Anna) to be a bit stand-offish, but maybe that's just me. Overall, the hotel is neither the best, nor the worst I have stayed at."

"Outdated rooms with stains on the walls, everything just seems dirty. Very loud all night long. Lady at the front desk with black curly hair has terrible customer service, I went down to the lobby early morning to get coffee and both containers were empty, when I told her she said I can just make it in my room. When I got back up to my room I realized there was no cream or sugar. Thanks lady"

"The front desk rep with short blonde hair was nice as well as the overnight gentleman, however, they need to remove the other front desk girl who worked this past weekend with long curly black hair. Customer service is definitely not a skill she possesses. We asked for maintenance because our A/C & the phone in the room weren’t working, waited 4 hours and he never showed up. Room is worn, there were stains on the wall, we just felt dirty overall and if I didn’t purchase a non-refundable stay, we would’ve stayed elsewhere. Very disappointed, needs a renovation."

"I was greeted by Anna when I first arrived and then I spoke with Robert when we checked out. They have outstanding staff! I wish I could say the same for the property itself. It definitely needs a lot of TLC! It used to be such a great property years ago! I don’t know what happened. But tired looking rooms. Please check rooms 211 and 257. The light bulb on the right hand side of the bed was not working. Makeup towel was dirty, and so was the hand towel with toothpaste on it. Surfaces were crusty and needed a good wiping down. The bones are great at the hotel, but it definitely needs a lot of updating! Paint was coming off and the black tile is lifting when you step out of the elevator onto the 2nd floor! The hallway carpeting going to the room was very filthy lots of stains. The walls have a lot of scrape marks from the cleaners carts rubbing against the walls. It definitely shows that the owners/property managers do not take care of the property."