W San Francisco 181 3rd Street, San Francisco, CA 94103

"If you care about your money you must be constantly vigilant to avoid this hotel’s concerted effort to take it from you. Beware the $40 per day added fee. Don’t believe them when they tell you you can use it for room service, they will add fine print fees and tricks so that your $40 credit doesn’t cover the dry, cold cookies that the menu lists at $30 (for 2 orders). It’s too bad that an otherwise very pleasant hotel experience is so marred by dishonesty. (Yes, this is now common practice in big city hotels. It’s probably unavoidable. I write it here to try to foil their secrecy.) Also double check the in room snack bar. An item from ours went missing and I’m sure we would have been charged for it if I hadn’t caught it."

"We had a wonderful stay at this hotel. The rooms are spacious and cozy. It is an excellent location and we felt safe in the neighborhood. The breakfast was delicious, and the service staff were nice. You can choose this hotel for both work and pleasure."

"Location is great. Everything else needs a lot of overhaul: the rooms, the bar, the lobby, the hallways are definitely not as fancy as they look on pictures, a little aged even. Nothing luxurious about them. Beside this, when we got there, a full blown nightclub was set up in the bar and lobby areas, where guests are supposed to check in. We could not hear the clerk’s instructions because the music was so loud. We were contained in a tiny area with bouncers making sure regular guests didn’t trespass. A noisy college-aged crowd in kinky outfits were roaming the hallways with no regards for actual hotel guests (and their kids). A group of about 10 partygoers was in the room next to us, screaming and yelling all night. Brawls were taking place outside. This place was a complete mess and the party lasted for 2 nights. This would all have been fine had we been informed. But apparently, the hotel isn’t obligated to let guests know ahead of time, and no info is posted on their official website, where we booked. I left a review on their site where a very apologetic manager pretty much wished us “better luck next time”. But when I contacted him about this privately, no answer. Even after 3 emails. So customer care is in effect completely non-existent, except to publicly save face. Same thing from Marriott corporate. In other words, there is no telling what guests step into when booking there. We grossly overpaid because the experience was miserable and nothing like promised. But it’s not even worth it in the first place: the hotel is clearly outdated and not kid-friendly, no one was welcoming or even nice. Parking is outrageously expensive. For the same amount, there are much better options right next door. Please do not answer this post if it’s only to say that things will be better for future guests and unhappy reviewers should give the hotel another shot. I already got that answer and waited over 3 months for a fair resolution without any consideration given to our case. Thank you."