Mirage Inn & Suites 2600 Sloat Boulevard, San Francisco, CA 94116

"Rooms are clean, beds are comfy, bathrooms are nice, the cleaning staff are very friendly, there was a fridge and microwave in our room,great location to zoo and beach. Ok location to Golden gate park (I'm a country girl) too many stop signs between hotel and park (not hotels fault....just giving info) I noticed 1 morning when I was heading out that a room across the hall had like a little living room with couches, looked really spacious and nice. I read reviews about owner/managers being rude..... a man did come out and yell at us when we parked in the check-in spot, but once we explained that we had lots of bags to unload and would move after he said ok. Same man was at front desk when I checked out, wasn't over friendly but nice enough. We work music festivals so I would stay here again the next time we come for OSL & HSB."

"The pictures were very deceiving. Nothing like I expected. It's not a hotel, it's a motel. There is nothing close by except a liquor store across the street. The worst part is the man at the front desk. He is not helpful at all and extremely rude. I would never recommend this MOTEL to anyone!"

"Beautiful clean rooms. Great staff and service. Awesome prices. Absolutely NO problems with this place. It's 14 miles from the city. But it's waaay more peaceful. It's like a 3-5 min walk from the beach. I absolutely love it and I will definitely return soon."

"I was a bit nervous to stay here after reading the reviews on how nasty the owners were, so I was pleasantly surprised when we were checked in by the owner who was a pleasant and helpful gentleman. The room was newly renovated and spotless. The location is convenient for the UCSF Parnassus campus, as well as the Zoo and the beach. I would definitely stay here again. The cafe next door offers awesome coffee and breakfast foods."

"The absolute WORST customer service on the face of the planet! If you have any questions be prepared to basically be yelled at for asking. Also, be sure that you do not have any issues when paying because you'll be told that if your method of payment isn't "simple" it can't be done. I booked a room for a friend and called to make sure everything was fine and was yelled at saying I need to change the name on the reservation through "whatever site I used to book the reservation." After I asked for clarity, the front desk person realized that I made the reservation through their very own site. They never even asked me how I booked the room, nor did they properly check the reservation before yelling at me and snottily explained to me that they don't get paid for reservations made through other sites so I need to deal with "them." I got a short apology but the yelling on the phone continued. Then there was an issue with my card going through so I used another card just so that the room can be issued. Sorted out the original card issue (forgot to activate my new card) and called back to use the preferred card (which was the original card used to make the reservation. literally no more than 15 mins later). Got yelled at by the new front desk person who admitted that they didn't know how to trade out the card. Again, a soliloquy about who was being charged what for this and that and an emphatic "NO I cannot" was exclaimed my way with a dash of "this isn't my hotel" which I think meant they didn't have the know how to deal with this situation. It was an unbelievably shockingly rude experience. They go from 0 to 100 in a flash. I've had to deal with these kinds of payment situations at other hotels and it's never been a problem. But it was a huge problem here. Wow. I've always wondered what this hotel was like and now I know. Stay here at your own mental health risk. Very unprofessional, unhelpful, rude and inexperienced."