The Summit Apartments 4981 Hidden Lake Drive, Memphis, TN 38128

"The new leasing Agent Kelvia, was very helpful . Everything I requested to have improved , she got it done . She got us moved in quickly and kept us updated . She’s great . Good luck if you are looking to move here ."

"Do not move here!!! These apartments cost too much for them to be looking the way they do. When I moved in things was broken and when they came to fix it, they still half did everything! Yes they have roaches ! Maintenance men need to be fired they are lazy and trifling here!! Need a new maintence team for sure these apartments are not worth the money! Look at your apartment before you sign a lease here!! I will be breaking my lease soon!!!"

"This place is terrible place to live. They do not pick up garbage. Keep ing up with the property is to be desired. As you can see even mold grows and they will not take care of it. Would not recommend living there"

"For this to be my first apartment it’s OK but the next time when I move I know what I need to look for. I’m upset that I haven’t been here for a full month and I have roach problems. I don’t know if it’s the neighbor, but it needs to get fixed, when I told him they were very helpful and they sent the best people out to help the problem They’re really nice and respectful to me but I need to stop done from the maintenance they came. They even replace the dishwasher for another one. I just wish the appliances was more updated in the countertops and stove was updated. Other than that it’s been pretty cool since I’ve I love the neighborhood is quiet doing nothing, but you have to worry I love that there is a rental car security that is here and I love that the place comes with an alarm system"

"Very disappointed and upset. My time was completely wasted as well as my money. Went here over a month ago and applied for a 2 bed apt. Move in date was this past Friday Nov. 18. Get there to walk my apt. and it is completely unprepared. Ceiling fan falling, counters cracking, windows glass cracked, windows wont open, screen door just sitting on the porch, shower wall caving in just to start. Honestly would any of them want to sign this lease after this. And when I called to cancel move in because of this there was no apology at all for wasting my time not even an attempt to correct the frustration added to my plate. Photos will be posted below. Move date was changed to Nov. 22nd pending all the repairs were completed. For obvious reasons I am not wanting to move in with it in that condition and with this lack of concern and respect for a future tenant so I found a backup option because I have no trust in them at this point and was able to find a place I loved. Unfortunately my holiday is now canceled because my apt is packed ready to move, I can't move into the new place until after the holidays. I had to go back to work this week and now will have to take off additional time to move next week. I called them to ask for the administrative fee back since obviously this was not due to anything I did. Instead of doing the right thing they recite the policy that the refund is only offered within 3 days of applying. Well I applied a month ago and you guys are just now showing me the apt. that was not ready on time. Now how is it right that I do everything I am supposed to do, they drop the ball but I pay the penalty on top of all the other costs I now have because of their screw-up. I urge you guys to see your apt. before signing anything. If it was like this on move in imagine the headache being in a lease. I also called corporate who have yet to return my call after after three days."