InTown Suites Extended Stay Memphis TN - Hickory Hill Rd

"I am currently living here. I just want to say the manager has the best customer service. I never have to wait for anything to be fixed . She’s always so helpful and kind ."

"After staying here, we decided it was best if we just went and bought a camper. The bed was not comfortable. I had to slide it back on the frame because it would slide to one side and be uneven on the frame. I had to get them to come show me how to work the knob on the shower. Very unusual knob and very aggregating to deal with. It took them several hours before they came to show me. I had a kettle I tried plugging in and also a speaker I Bluetooth to, and a lot of the plug-ins didn't work... And we got woken up almost every night there by people arguing, slamming doors and sounds of stomping and banging around. Also, there is a strong smell of pot and their own maintenance man ranked of it. Then, on top of all this, I noticed we didn't get our deposit back. I called and got told I needed to call back when Queen was in.. so I called several different times to get Queen. When I did get her, she told me I had to come back there with the card for her to put the money back on it because it wasn't working. That was on a Friday.. My husband is on a job here in Memphis, and he can't just leave he is over the job. So I wasn't sure when we would be able to get by there. She told me to let her know if I was coming.. Well, I couldn't make it Friday because we left after he got off and went to Louisiana for the weekend. So when we got back I remembered we needed to go by there. So I went to work with my husband on Thursday because he didn't have to have his truck there. So I ran over there to see if she was able to put it on the card. When she first saw me, she had a lobby full of people. She asked me what I was there for and I told her. She was very rude to me and said that I was supposed to come on Monday and she didn't have time for me right now that she had to wait on these other people. I said okay that is fine."" Well, after she got done with everyone else except for one other customer, she told me here and handed me fifty dollars cash. And said I just stuck it in an envelope when I spoke with you. If she had the cash in an envelope, why didn't she just apologize for the inconvenience and handed me the cash to begin with. While I was waiting, she also got into an argument with someone because she had an attitude.. even if the customer might have been wrong, that was no way to react or treat the situation. That could have turned out bad... This place just needs a over all new management.. this place does have potential but not like this!!"

"I'm still living there & my room was very clean apon moving in, very nice setup there,Ms Queen is very awesome there & always trying to make everyone happy & comfortable there maintenance guys are polite there I enjoy staying there always clean on the outside or the property goog jobs guys"

"I reserved this room for a relative today and Ms Queen was so outstanding. Her friendly personality and knowledge of the hotel gave me confidence that my relative would be quite comfortable there. The room is big and clean. Thank you so much to Ms. Queen for giving her best always!"