Crow's Truck Center

"I have a couple issues with crow's truck service. The parts and service department. My company is a small business, which means I have to diagnose and do a lot of repairs myself. I had a air leak that was coming from the dash air supply valve, simple fix it seems. I purchased a replacement valve and changed it, but the issue was still there. I exchanged the part because I thought the 1st part was defected and the part counter exchanged it with no problem. I stayed on their property and switched the 2nd valve and it had the same problem. I went back to the part department and informed them, and let me know it has to be something else, I agreed. I then went to the service department to see if they could get me in, which they did. The mechanic on duty was great, he diagnose the problem in less than 5 minutes and ordered the part I needed a brake chamber. We took a hour for and returned the part arrived about 10 minutes later and was installed in approximately 30 minutes. I asked the service guy about a refund for a part I didn't need, and he said he would talk to parts. The parts department instantly said no,we exchanged the part once and that's it. While talking to the service guy, I asked him about the exchanged and for some reason he puts both hands in the air and said he is not going to argue with me. Very unprofessional because I'm a costumer asking a question. I was charged 567.61 which included 2hrs labor for 30 minutes work,(very unfair) for the brake chamber and labor+356.37 for the valve I didn't need. Everyone was all smiles when I was spending money, but seems to have an issue with me asking for a refund on a part I didn't need. I was very disappointed with the treatment I received. Crow truck service Memphis Tn. Never again!!! The review I posted earlier was a little premature. Since then I spoke to the parts manager Blain, he has reassured me that there are people in this world who understand and has genuine compassion for others. Thank you sir for the phone call and resolution to this matter. The world needs more people like Blain."

"This is a good shop that has a great service manager. Ben Crafton works hard to make sure that you are satisfied with the work his team does. I'm glad to know there are still quality shops still around. I will be back."

"After hours fix! Nice guy and fast service!!!"

"I went to Crows to have my Carrier refrigeration unit fixed, the team was professional and polite. In an environment where so many shops try to rip off Truck Drivers and Owners,Crows is a honest shop you can trust with well trained Technicians. They also fix many brands of trucks.Despite being busy, they managed to work me in and get me back on the road quickly. If you’re in the Memphis area and need a repair or service you need to give Crows a call, you won’t regret it."