Diesel Care & Performance

"Was not a good experience. When I received the parts the invoice was for a 7.3 Ford not a 5.9 Cummins. So there were 8 injectors instead of 6 They were for my 5.9 just an extra 2 . I sent the extras back. When I put the injectors in one was bad and I had the go to the dealership to get one anyway (extra $500 )because I couldn't wait 2 weeks for another to be shipped. Then I returned my cores in 10 days and was still charged a late fee on my credit card anyways even though they received them before the 28 day window. Injection pump and other 5 other injectors have no problems."

"I ordered a 7.3 injector master kit for my 99 F-250 and let me tell you the customer service is more than superb. Weather caused some set backs when it came to getting my injectors built, but throughout the entire process the owner Austin kept contact with me the entire time to let me know what was going on with my order and a shipping estimate. Overall a 11/10 experience and I will continue to buy and part I need for my 7.3 through Diesel Care and Performance! Thanks to everyone that helped get my injectors pushed through as quick as you did!"

"Horrible customer service. I had an injury and took a few weeks longer to get my core injector pump back, maybe 3 weeks late. I understood the fee they would assess because of this. They charged me the full amount for not returning the core. They have been sitting on my core for 2 months. Ive called 3 times, first time some guy says only one person can do the refund because it was late. Second time I get a machine. Third time I got the right person, puts me on hold and after a few minutes I get sent to voicemail. They don't respond to emails. Worst service. One and done purchase with this company."

"First, I paid extra for their "premium" injectors with a two year unlimited mileage warranty with expedited processing. It took a month to get my order when it was supposed to be an in stock item. They had plenty of excuses along the way. When I finally got them, there was no warranty documentation or test data, or anything to document what I really received. The injectors I got were not even fully clean. I can't install them to see if they even work because they didn't send the injector cups that I ordered to along with them. They say they have a 4.9 review rating on google but if you look them up on google, it is a 3.7 and a lot of terrible 1 star reviews lately. I wasted a month of my time and don't trust what I have since there is no documentation whatsoever. You would think with a two year warranty, they would send you documentation with the serial numbers. Nope. Nothing. The gaskets weren't even on correctly so it's clear they couldn't have been properly tested after being "remanufactured". I hope you aren't reading this after you ordered. UPDATE one month later: The CEO called and left me a message as mentioned in the reply to my first review. I called back once, no answer. Called a second time, a lady told me to send the stuff back which I did. Called a third time, two weeks after my return was accepted at their dock looking for my refund. Got transferred around then was finally told the person who could help was in a closed door meeting. Asked them to call me back when the person was available. I waited all day and no call back which is what I have come to expect from these guys. They are very apologetic but that is where it ends. I suppose the only way to get my money back is to file a dispute with the credit card company. Believe me, the horror stories are true."

"Customer service and I Internet ordering made easy. Did take longer then I liked however when I called for update rep did explain that due to the snow event everything was running behind and would be caught up by end of week. Receive my order by the end of that week. FedEx did add an extra day due but I believe that was out of DCPs control. Other than that no further issues"