Gateway Tire & Service Center

"I arrived 20 minutes after opening, requesting a wheel alignment. David (Sales) instantly said, "We can't do that today". Gateway closes at 5:30pm. Young lady next to him says "We have a lot of cars left over from Saturday." Please don't waste your time or energy going to Gateway Tire for tire services."

"I preferred to deal with Terrence. I have been coming to this location for a few years now. I always wait. So I get there at 7:30 in the morning and usually stay for 5 or more hours. I only have the one car and don't want to pay for a rental and the usually expensive maintenance. The maintenance alone is enough. I have started believing that perhaps they fix one thing but break something else because lately not long after having work done something else goes wrong and I'm back again to spend even more money. For example, I had problems with my passenger front power window. I took it there waited as usual hours and was told by the guy called Mario it was all messed up and was given a price of over $1,600.00, yeah ridiculous I know. I ended up taking it somewhere else and paid a little bit over $300.00. I haven't had any problems with that window since. Do you see the difference with what I saved? I am a single mother with a child who has Autism, a veteran, and was a loyal customer who has spent a whole lot of money at that location. This to me is not valuing or respecting loyalty, or at least my loyalty. Honesty is a trait desperately lacking with many of these "businesses". I feel my business, loyalty, and patience was not valued here. So, I will no longer waste my time."

"Always great service and if you can't afford to pay for car repair up front then this is the place to go"

"I have coming to this store for at least 15 years. I’ve always been treated respectfully and Terrence has been there as long as I’ve been coming. I’ve never heard him be disrespectful with anyone. The review that belittled him, I would like to hear Terrence’s side."

"I have been coming to this particular gateway service center for years and I usually have great service. Today I spoke on the phone with Cheyanne who was helpful and pleasant. She took care of exactly what I needed. When I returned to pay, I spoke with Terrence. He probably shouldn’t speak to customers because his ability to communicate respectfully could use some tuning up. I live within range of several other tire shops. Because of Terrence’s arrogance and dismissiveness, I will no longer patronize this establishment."