Webster Groves Animal Hospital & Urgent Care Center

"The staff are friendly, if you can actually get someone on the phone to schedule an appointment. Had a pretty big and bleeding slice on my dogs leg from hunting. Phone system hung up on me 3 times after waiting on hold for 10+ minutes each time. Finally got someone and she went to check with the doctor if they could see me, and then hung up. They didn’t even bother to call back. Absolutely wild. An extra star because she seemed nice on the phone. I wouldn’t rely on this place to save my pets life.. literally."

"Called for an emergency visit/urgent care and the lady I was transferred to was rude. My dog dislocated his front arm and I needed him to be seen. She talked over me, suggested orthopedics without even giving me an appointment. Would not listen at all and was extremely rude. When I told her to stop talking over me she wouldn't. I raised my voice at that point and she told me she was going to hang up on me and she did. Poor customer service. Didn't de escalated the phone call at all. Was not sympathetic to my emergency situation. Will never patronize this clinic ever again! Rude & disrespectful. You can't talk over someone in distress about their pet! Call Brentwood animal clinic and they were absolutely WONDERFUL!"

"Dr. Germany is great. Sure, I had to wait for an hour, but that's life. When Dr. Germany arrived she immediately saw that my cat wasn't well. She listened patiently and attentively, asked clarifying questions and then diagnosed a serious matter that required immediate attention. 20 minutes later my cat was feeling and looking better and now that he's home he's back to his normal self. (Additional praise goes to the vet tech (I think her name is Bryde.). Thanks for taking care of Dempsey!"

"I’ve had really only bad experiences with this place. Last year I was told I had to have my kitten put down here and so I did, the only thing they were worried about at the time was the money and how I was going to be paying. Fast forward to today- I got a letter that they “forgot to invoice” and are asking for $200. We paid $300 the night we were in for an emergency, my puppy broke her leg. We were sent to an orthopedic specialist. The ortho doctor was $5000 and counting per follow up visit. I voiced this to them and the fact that the night we were there they were rushing us and wouldn’t even let us see the X-ray they are now trying to charge for. I am not naive and I know patient care. They don’t care and really only are money hungry, hate to say it. We will not be going back."

"I’ve been going to this place for awhile now and appreciate how well they treat our furry family members. I really appreciate them being so accessible and open. I know they have to juggle TONS of peoples pets, and they manage it very well. I love our regular doctor there too!!!"