lululemon 5 Woodfield Mall, Schaumburg, IL 60173

"If I could give 10 stars, I would. Yeah, the clothes are awesome, but the customer service my family member and I received tonight was exceptional. This evening was my first time visiting this location. I will be returning to this location in the future because of my experience tonight. I hope management and corporate realize how kind and helpful the workers at the Schaumberg location are and recognize them for it."

"Went in today with defective leggings and was told that short of purchasing more expensive leggings that they wouldn't honor the purchase. I don't understand how this business model works. When a product is defective I should be able to receive at the very least store credit to purchase what I want. Poor attitude from the manager who basically said I should.leave before the situation escalated. I'm sure it was because he didn't want anyone else to hear my lack in satisfaction. Staff should really be trained better in how to have customer relations. Online customer support was much better."

"Got 2 pants . Waist was too tight. One had label one did not. Tried to find something else for exchange did not find what I was looking for. Did not have the receipt. Cashier was super nice. He needed manager authorization for a return manager said no. His name was j as he said I think that was not his name. He did not even bother asking why do I need to return them and insisted on only a gift receipt for the one that had the label. Went on educating me on how that is a standard. But the nice cashier asked me why I’m returning I told him he left the register to show me. He acted like a human being that really cares. Not like the manager who does not give a f. Lulu lemon more training is needed for ur managers."

"Very disappointed. Staff was overwhelmed and seemed upset when I asked them for help. I ended up leaving after talking to two different sales associates and getting no where."

"It’s expensive but definitely worth it. The best quality and it makes you feel very special and comfortable in their clothes."