Lacoste

"One star even too much, terrible management, they don't understand even own policy. Lacosta should change management or close this location, otherwise they will destroy the brand reputation. 03.04.2024"

"I came in last Sunday sales person Michelle was very nice fast getting item and knows what she doing and very attentive around the stores she’s very professional today and I love that for her she moves around a lot & I definitely recommended getting things from Michelle short Asian girl w black hair & if u would want to get quick items she has alot of patients she very nice and quick with customers and she moves on to the next professionally. someone should give this young lady Michelle a bonus or something Im definitely will come back again great customer service and people behind the register are trying there best."

"Managment not helpful at all. Purchased a polo out of state during vacation, we lost receipt to exchange different size, Schaumburg store is lack of customer service, they told us without receipt they won’t be able to help us. So I decide to call the store in Florida and they scan it and email it to us within minutes. We came back to the store and the manager after 20 minutes trying on his register, he said “let’s do it without a receipt” Polo shirt was exchange they didn’t seem to happy to help us. I’m not feeling welcomed or appreciated in this store."

"This store particularly so small and unlike other stores. The staff and managet seems don’t understand the customer service at all. They are ruining the reputation of Lacoste. I wanted to return a jacket i bought last two weeks ago and the manager responded no he can’t take return because the tags are unattached… woww! Even though I asked a credit for next purchase because they did not have what i need he refused. It was a disappointing day for me."

"This review has been overdue for a long time. I just want to share my good experience in this store. I went to a lot of stores on that particular day. Every store has a good customer service but the staff I encounter on here is super friendly and accommodating. She is knowledgeable and helpful when I asked or the sizes that aren’t available in the display. The store is well arranged and it looks clean. Lacoste is a great brand when it comes to clothes, shoes and the likes. I like the quality of their items and the prices are cheaper but fair unlike to the other brands that has expensive prices. I also found new released items and the designs are fine and interesting. Sometimes brands like Lacoste are better than buying from expensive brands cause they all have the same qualities and the difference are just really their names. This is definitely one of the good stores I can recommend in this mall."