JD Sports

"Okay so I was at this store I forgot the lady’s name who help me I’m so sorry I’ll update your name next time I come in she was obviously not a manager but her behavior was very professional she was very polite anything I ask about she helped very welcoming wasn’t rushing made eye contact I had stopped coming to the store for a little bit because I encountered one or two rude employees constantly being constantly kept asking if need anything after I already said no i felt like I was being watched or judged coming into this store their body language was not welcoming appear to have attitudes looked upset and I normally spent big money here so yea it would be nice if somebody can look into what is going on with some of the attitudes with some of the employees because that messes with sales and people not wanting to give you service. It’s no reason why someone should be on shift that attitude is that negative and can’t greet the customers with respect this definitely throws the whole vibe off and considering tax time you all Could lose a lot of money And customers because of the service because of The attitudes and unprofessionalism I myself am in the sales business first thing we learn is how to take self criticism how to greet the employees and accountability etc but over all I like this store just not the way a few employees carry themselves"

"I went into the Woodfield JD Sports location to do a return on Jan 8 2024, thinking it would be a nice experience; however, to my surprise, I experienced the most disrespectful, discriminative, and unprofessional manager I have ever encountered. This lady called a “MANAGER,” called security on me because she couldn’t handle that I was exercising my right to speak out as a customer. In a very polite and reasonable manner, I told her that I didn’t have an email when she was demanding for one in order for a return to be initiated. She threatened me with calling the security, saying she didn’t feel “comfortable“ with me because I would not provide her an email address. Shame on her for calling security for the most minimal thing, this manager is incompetent, she is not capable of dealing with customers the proper way. Customer service requires, patience, understanding and respect for all customers, all qualities which this manager does not exhibit. To top it off, this manager was not even willing to provide me with any contact information to file a complaint. I have purchased from this JD Sports location several times, but after this situation I’m no longer making any purchases at JD Sports. This experience was unpleasant and very discriminatory. All customers should be able to return or exchange their purchases with just a receipt, and not have security called on them for not providing an email address, when you don’t have one. We the customers demand JD Sports remove this shameless manager from their position! Customers deserve dignity and respect! President John F. Kennedy introduced the “Consumer Bill of Rights” in 1962. Every consumer has four fundamental rights: the right to safety, the right to choose, the right to be heard, and the right to be informed. Four additional rights were later added: the right to redress, the right to consumer education, the right to service, and the right to a healthy and sustainable environment."

"If I could give zero stars I would. The worst customer service experience. The manager of the store is super rude and has no clue about customer service. Who ever trained her, shame on you! If you are not allowing refund without a receipt, then at least give me store credit, so I know you want my business. This was supposed to be an issue asy refund that turned into to worst shopping experience. I will never go back to that store as they treat customers like their enemies. Someone should have looked into this manager as she has worst attitude ever."

"Worst customer service— manager miriam seem very irritated— any one that ask her a question she either rolled her eyes or talked down to them including her employee - trying to help ring a customer- stating they couldnt purchased a pair of shoes! i went to get an exchange- she couldn’t do it because it was holiday season- and i guess she has her own rules.. she was very rude- ! Didn’t have time to argue- really should look into her attitude problem."

"I went in to get a pair of AIR Max and the style I wanted wasn’t in stock so I ordered a pair to be shipped. Fast forward to receiving them in the mail - the shoe clearly has been used and dirty. If I knew I was getting used shoes I would have went to another store. At least tell the customers they will be getting used shoes instead of surprising them. Called the customer service line and thankfully I am able to get a refund! They mentioned sometimes they send the display shoes which again If that’s the case tell the customer! I just went straight to Nike and bought them plus was able to use my student discount which ended making the shoe 144"