Apple University Park Village

"I wood like to thank Devin, DJ and Chad for their efforts to help me to resolve my on going issues with my iPhone 14. Each of them are a 5+ Star Individual. I have gone to the Fort Worth, TX location multiple times starting in December 2021 for pretty much the identical same issue. I feel confident in using my iPhone again due to DJ an Associate, Davin a Manager and Chad an Associate. Chad has help me many previous times before yesterday. These three people and the people prior to December 2021 are the read I gave a 4 star, a 5 star was great until the others I encountered during this spans of time that took so long to receive the help necessary for my phone to work better, without ghosting and other issues."

"So I have a phone battery I was going to take here to get replaced but the store is 30 minutes away from my house. I called them to make sure if they had the part in stock before I waste my time and gas going there. The person on the phone said their policy says they can't tell me if they have it in stock or not. This is so dumb. So I'd have to go and waste my gas to get told they don't have it when it would just be easy for her to tell me over the phone. Smh"

"Liars! Purposely misdiagnosed my macbook trying to sell me a new one. Absolutely terrible experience. On October 29th, 2023 I brought there macbook pro because it won't turn on. I inherited the computer from my brother so I didn't know what could be the problem, and I told that to the tech. The tech took the laptop and went to the back room with it. 20 minutes later he came back and said it cannot be repaired, there's a massive damage due to coffee spill. He even showed me 2 photos on his phone demonstrating the rust. He said that to rebuild the computer would cost me at least $1000 and that I should just buy a new one. He returned the laptop to me with all screws in place so I couldn't see the inside myself. Fast forward, it is Christmas vacations and I decided to turn at least the screen into a DIY project, so I purchased special screwdrivers to open the macbook. And lo and behold! There was absolutely no signs of rust. What was there is clearly swollen battery. I disconnected the battery and the computer started with no problem. I'm furious! It will cost me 45 bucks to replace the battery myself, while those crooks tried to convince me to buy a new computer for $1500."

"Not the best experience after spending my money ordering a new iPhone. When I went to pick up my order I forgot the email with QR code. The guy at door told me that I can’t have my order if I don’t have my email confirmation number or a QR code. After complain and tell them that they can use my driver license Tom help me to get my order in no time. Why a customer have to figure out how to get his order and find the way to bypass employees own created rules and restrictions. I hope Apple continues improving experiences for his customers."

"This is a crazy busy location. I was there to use the Genius Bar to help restore my iPad and made an appointment online before coming. I would greatly recommend making an appointment before coming to the store. The employees are very friendly and helpful but also very busy. You have the freedom to try any Apple product inside. I did while I was waiting. As busy as it is, it is not chaos-just busy. Parking at this location is packed also just so you are aware. This is a popular shopping location."