Academy Sports + Outdoors

"I came in the store back in December to get my husband a ping pong table for Christmas. I was totally unprepared and the table wouldn’t fit in car, so I had to buy ratchet straps and these really nice men helped me out and strapped it to my car. I appreciated their patience and that they didn’t make me feel like an inconvenience. I would recommend shopping here!"

"Walked in to get a hunting license. There was only one available register for about 17 people in front of me. I went to customer service and she told me to go back and wait in line. Went to the doorman and told him he needed to open up another register to let the customers through. I felt like I was at the post office. And they wonder why people are going online to get everything. Better customer service online! Had to go to Walmart took me seven minutes to go in and out with my hunting license. By the way, the people at the register and the doorman they were just so clueless about being polite and having manners and trying to take care of their customers. Sorry for the bad grammar it’s by voice."

"Academy has a wide selection of sporting goods. Prices are often not the best. Customer support is so so. I ordered an item online to be picked up at my local store, only a few miles away. It was fulfilled and I had to pick up at a store 30 minutes away even though my local store had it in stock."

"Store is Unsafe. I was there this week and extremely disappointed in my experience. Multiple groups of men were in the store but did not have a buggy or merchandise in their hands. They did however, smell loudly of marijuana and seemed to be stalking me. There were very few employees to ask for help if needed. No security on site that I could tell. I spent much time choosing my items so decided to stand in line for checkout. 30+minutes was the wait time. I’ll not be going back. So sad our world has changed. I used to love shopping here."

"I’ve shopped here for years. Prices are usually better than everywhere else, the customer service can be lacking. I’m usually fine with this but I felt like I was treated very rudely when I tried to return shoes today. I had worn the shoes a few times. I would have happily walked away without an issue if I was told I couldn’t return them. Instead I was treated with a rude tone that made me feel as if I was trying to lie or trick the store. I was hoping to return the shoes so I could go buy another pair twice the price. They were able to run the return but I did not go back for the more expensive pair. It may seem like I have nothing to complain about because they did run the return, but that also means the return was doable, I just had to be treated like badly during the process."