H-E-B Pharmacy

"“Unable to find prescription” and telling customers to call and bother their physician because the pharmacy hasn’t even looked up new e-prescriptions is ridiculous. Also stating it could be “hours or longer” before a prescription shows up in their system is unacceptable."

"I just ask about Aspirin for sensitive stomach and pharmacist was rude cause I had pian in my left arm and that could be heart attack symptoms cause I have high blood pressure, and she was not understanding or easy to help me it was just Aspirin . your poker face is not helping"

"All HEB Pharmacy have horrible customer service in general (with some exceptions when it comes to wonderful specific employees). But this store is extra bad. I had a prescription sent to the store alost 2 weeks ago and while my main insurance wouldn't pay for the rx, rather than having it ready for me and letting me just pay (or use GoodRX instead), they cancel my request and don't even call me. I had this one prescription sent in 6 times already! I'll probably have to physically go to the store and complain to the pharmacy manager and request they fill it while I wait (despite having done that a week ago when the manager wasn't there). I'm almost out of my blood pressure medicine and there horrible lack of communication could cause a gap in taking this important medicine!! They are awful!!!"

"I’d get more accurate prescription help from the local hobo outside. I’ve been getting prescriptions for 10 years? From basic to controlled substances. Never had an issue until I recently tried out HEB. I’ve withdrawn from all my prescriptions multiple times waiting for mine to be filled. Whether it’s them not getting them filled on time, getting them filled but the cashier miscommunicates my approval to pick them up and I get rejected, then told to come back because the cashier was wrong. One prescription was transferred from my other pharmacy and then was filled at the incorrect dosage. Making me look like the bad guy because my doctor doesn’t respond to pharmacy requests, I have to call my doctor for refills to avoid inaccurate stuff like this? I can handle it over my groceries but something that I heavily rely on for daily function is not okay. Totally disappointed at the service, the help, the attitude of staff, and the fact that I’m still without meds. Anyone who has to withdrawal from anti-depressants knows that MESSES YOU UP. And to have it handled like you’re an inconvenience is flabbergasting. Be better."

"This pharmacy is living in the year 2000 for delivery service, you have to call each time the day of delivery to set up a delivery (cant even call the day prior for tomorrow etc), then they tell you to stay home for 6 hours to receive it or it can be returned to the pharmacy! They are also kinda rude and lots of new staff.....i personally moved all my prescriptions to a delivery only pharmacy (capsule) which has proven to be with the times (great app, communication, costs). HEB is sadly going to kill their pharmacy business with the 30 something generation if they don't get it together and get with the times......."