CVS Pharmacy,

10550 West Parmer Lane, Austin, TX 78717

"Who puts a wooden barrier at the drop off counter for prescriptions? It’s as if they don’t want your business. The pharmacist didn’t want to talk to me so a tech had to ask when the prescription was going to be ready. Not a great experience for sure. Maybe I’ll try across the street at Walgreens from now on."

"first time tried the minute clinic here. Scheduling and checkin process is quite smooth. Dr. Lakshmi is helpful and give sone really good advices for my recovery"

"Consistently great at over promise and under deliver! Their pharmacy is terrible. Not feeling good a prescription was called in around 1:30pm they said in would be ready in a couple hours. Stopped at 4:20pm they informed me it was not ready yet. Should be ready in 45 minutes, I was told. Guess what returned at 5:50pm (1.5 hours later) still not ready. I was told it would be another 30 minutes. When I expressed my discontent the guy a the drive up window said I could come inside and wait. I will try again after 6:20pm , either way it is time to move our family prescriptions to another pharmacy. I just feel stupid after dealing with these same type of actions over the past 2-3 years and not making a change."

"Today, around 11 am, the drive through Pharmacist refused to help when I requested for at-home Covid test kit and some over the counter medicines via the drive through. I had a child with Covid symptoms who was not feeling well in the car and unable to get out the car seat, and it is not right (it is illegal) for me to leave him in the car by himself. I explained this to her, and she didn’t seem to care. I then drove across the street to the Walgreens store and the pharmacist there was kind and empathetic and fulfilled my request saying - “hope your son will feel better”. I felt so much better that I have set up an account with them and I am now switching all my medicines for my family to Walgreens. Pharmacists, please understand when someone is coming to a pharmacy, they are sick and would appreciate some empathetic care."