Brodie Lane Pharmacy

"I don’t usually post reviews unless I got a good reason for it. Erin has been so communicative and helpful with my pets prescriptions, that I’m literally thinking about switching all of my pharmacies order to here. Thank you Erin, you provide such a great experience!!!"

"I’m realizing I shouldn’t have tolerated the poor service at CVS as long as I have. Long wait times, unavailable meds with little/unclear communication, the list goes on. I called BLP this morning to inquire availability for a specific RX that had gone unfilled for five days, and BLP had it transferred over and ready for pickup by noon. I’ve done a full profile switch for myself and will update my full family moving forward. Very kind staff, willing to help and problem solve—such better service, thank you!"

"Amazing little pharmacy that always makes me feel welcome. They are very organized and have great communication systems in place. I have been visiting for more than 5 years and have always had a good experience."

"Best pharmacy I’ve ever been to. Fast, friendly, with that hometown feel. I’ve known the owners for years, they’re great people. I don’t send prescriptions anywhere else!"

"Aggressive, undertrained staff and the meds are poor quality generics. I regret spending so much at a place that condones violent threats and verbal abuse towards customers. I called this pharmacy right before Austin’s rush hour traffic to ask if they would fill a written prescription medication. Electronic scripts are the standard now, especially for controlled substances. While old fashioned and requiring an exemption, written prescriptions are still authorized by the Texas State Medical Board and in compliance with DEA regulations and federal law. The pharmacist asked me if the prescriber is local, the name of the medicine, the dosage, and checked the inventory. She reassured me it would be no problem to fill, so I told her i would head that way from across Austin. I avoid going to big retail chain pharmacies when possible to support local businesses. When I arrived 45 minutes later, a pharmacy technician walked out from the back and overruled the on-duty pharmacist, saying they would not accept my doctor’s prescription. He told me the pharmacist has no discretion about what gets filled and was just the on duty pharmacist, which i thought was belittling to a profession that requires higher medical education than his. I felt bad for her personally since she was just doing her job correctly. But they seemed proud to have wasted my time and giving me false information. I called him an —— hole, and he responded “you’re a piece of _____” and “this badge comes off.” His co-worker/girlfriend held him back as he tried to come around the counter. I warned the aggressor if he attacked me he might lose his pharmacy registration/license and he said he did not care. Another pharmacy technician at the register went from making friendly small talk to calling me a m-fer and to get the f out of the store. The insults exchanged took me back to high school. I engaged back for humor but they were really serious and furious. The really angry young man held up both middle fingers in a hilariously juvenile display. The next week, a fax was sent to my doctor i haven’t seen in a years about the incident. That doctor then faxed my current doctor. I was shocked Aaron wanted to share his business’ embarrassment. A good laugh but disappointing from someone who used to greet my family by name and talk about his children. Always been a bit socially awkward but became too important to interact with customers a few years ago."