H-E-B Pharmacy 11521 North FM 620, Austin, TX 78726

"I had 3 prescriptions called in & it took over a week for them to be filled… however, after 3 trips to the pharmacy waiting over 30 mins in line each time, I’ve only received 2/3 of my prescriptions. I even called before arriving to confirm they were ready & they said they were. I get different answers from every tech I ask the same question to. So much miscommunication & disorganization going on at this pharmacy. Why does it take over a week to get something as simple as Phenergan to be filled? I just don’t understand."

"Avoid. They said they would transfer a Rx to their Kyle pharmacy; I went to Kyle and it wasn’t there. They said they would send a prior authorization form to a doctor; they didn’t. They are unreliable. It often takes 20-30 minutes to get through the drive-thru lane. Do not recommend for any reason. ETA: Cole P. is quite rude."

"Great pharmacy. Problem is many drugs can be less if you use apps like Single Care instead of price on your insurance. I use Med Part D but almost never is it the best price. So time wasted when I pick up for both of us. Now I prepay and price decided on phone. Easier and faster."

"These people are the friendliest pharmacy staff. It's not their fault for wait times due to patients not understanding THEIR insurance and prescription benefits and the manufacturers of the drug companies are "short of stock" which is also not the pharmacies fault. Please be kind to them as they are cheaper and nicer than any other pharmacy I've used. These people are angels and deserve respect. Thank you for all your help and friendly staff and services!!"

"This pharmacy has no customer service at all. Waited in the drive thru for 15 mins before anybody even greeted me. Then to be told I have customers inside it be a few more minutes. Don't they more than one worker knows what they are doing?.. I'm totally switching pharmacy. Just straight up ridiculous."