Aerie Store

"Service was great! Clean and organized store"

"I love Aerie and their cute selection of apparel but here's where they go wrong. Customer service in this store is terrible. The problem is its run by young college/high school girls with bad attitudes. I entered the store, no one greeted me. There were several employees working and no one said a word to me the whole time I was in the store. Completely silent and acted like customers didn't exist in the store. Obviously you can tell they don't like to work and could care less about being there. Then it got worse when I went to the register. I was on the phone with my friend, I didn't pronounce the name of something correctly on the phone to my friend. The employees behind the register heard this and started laughing at me. Honestly they were lucky I bought anything at all after the 0% customer service I got. This kind of experience makes people not want to shop here. Advice to these young women employees: grow up and act professional. I am looking into contacting Aerie corporate office because this is no way to have a pleasant shopping experience."

"The store manager was beyond rude. When I asked her name her response was “why.” If that’s their idea of good customer service I won’t be shopping there again."

"Went into the store and was not greeted but the people after us were. I asked an employee a question and she gave a vague answer and I didn’t want to ask anything else bc it felt like she didn’t want to be bothered. I was looking around for 20 min and had a pair of joggers in my hand. Eventually, I felt like I was being watched. I put the joggers away and leave the store. While leaving, the person in the front kept staring, which made my experience feel like I was being racially profiled. If you want to go to aerie (esp. as a poc), go to woodfield or the outlets in rosemont."

"Love this store, the sales associates are so friendly and helpful. Went in to purchase a bra, needed help to find the correct size and style. I had 2 associates go out of their way to help me find what I needed, do not remember their names, I beleive they are the managers, but I would go out of my way to have them help me. I also found great deals with their help."