Pottery Barn Kids & Pottery Barn Teen

"We ordered a nursing chair in December. It was supposed to arrive on Jan 30th. It then got delayed till Feb 10th, and now till Mar 11th (supposedly, we'll see!). But our baby's already been around for a while, each week the value of this purchase decreases as my wife will stop breastfeeding in a year or so. I called Pottery Barn Kids to see if they can do something about it. To their credit, I didn't have to wait at all to talk to someone. I was (I hope!) civil and polite. But then * I got no apology whatsoever. * No offer to reimburse us in any way for the lost value. * No way to speed up the process. * When I suggested I'd file a complaint with BBB and the state attorney, I got a rude "You can't file a complaint unless you cancel the order, so do you want to cancel now?". No I don't want to cancel, I want my wife to be able to comfortably feed the baby asap. * Excuse 1: can't speed it up because the Suez Canal is delaying shipment. Guess what -- in my own life, when I owe something to someone I need to pay whether the Suez Canal is closed or not. The banks won't care, the landlords won't care, the IRS won't care. * Excuse 2: can't provide a temporary replacement because the Suez Canal is delaying things so their warehouses are empty. If they actually wanted to help, they'd find replacements somewhere. * Excuse 3: can't give me my money back until we get the chair, because they "didn't actually get the money, it's just a hold placed on it by a bank until we get the chair". Well guess what, I still cannot use that money, and I still don't have chair. Will not be buying pottery barn anymore. I'll be filing a complaint with BBB and"

"Purchased a Minecraft Backpack for my son at back to school time 2023. Backpack buckle breaks Nov 2023- Not even half way through the school year. I call customer service- send photos of broken buckle and they tell me to eat crow. Really? Ok then- Off to LLBean I go. Never again."

"Wish I could give this place no stars. Went in to purchase a stroller. They messed up the order and ordered the wrong color even though I specifically told the guy which color I wanted, and then they input the wrong email. I had to call everyday for a week to try to cancel the order to find out they couldn't. Then I received the stroller and had to wait an hour at the store just to return the item because the whole order was messed up. Still haven't received my refund and have no confirmation of anything since they can't change the wrong email they used. However, the guy who works at this pottery barn called to check if I received the stroller and want to purchase the correct one through him. I think not. So incompetent. This place needs to do better for how much they charge. I'm very disappointed. Update: returned stroller on 6/17 and it is 6/26 and still have not received my money back on my credit card."

"I placed an order online for pick up. Not realizing they open at 10am, I showed up at 9am, Tera, was so kind to help me out and let me pick up my order. I needed this gift really badly and she saved the party !! Thank you for going above and beyond."

"Extremely upset with service. Spent over $10k on nursery furniture and accessories beginning of March and still have not received any items and due date is in 6 weeks. They are holding items for delivery which I had to basically beg for them to deliver today after waiting on hold for over an hour and half (with no real answers)…for them to tell me the EARLIEST delivery date available is July 20th (today is June 9th!!). So I guess I am receiving HALF of my order 2 days before my due date. And no clue on the rest of the order. For all I know it can show up in 2023. Fantastic!!!!!! Also the designer/sales rep Amanda has been no help of course. Once they get their sales/commission they just disappear. Never purchasing from pottery barn again because of this fiasco. Absolutely ridiculous and such a shame. Enjoy this photo of my empty nursery!!!!!"