Santa Rosa Apartments
About the Business
Santa Rosa Apartments is a premier real estate agency located at 368 Shadow Mountain Drive in El Paso, Texas. Our beautifully designed apartments offer a luxurious and comfortable living experience for residents. With a variety of floor plans to choose from, including spacious one, two, and three-bedroom options, Santa Rosa Apartments provides a perfect home for individuals and families alike. Our community features amenities such as a sparkling swimming pool, fitness center, and lush landscaping, creating a serene environment for our residents to enjoy. Conveniently located near shopping, dining, and entertainment options, Santa Rosa Apartments is the ideal place to call home in El Paso.
Photos
Location & Phone number
368 Shadow Mountain Dr, El Paso, TX 79912, United States
Hours open
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"The apartment complex is the same old run-down complex it has always been. At least 3 yrs ago, it had reasonable rent prices because you knew it was a run-down complex with paper thin walls, old windows, and door frames. But now the rent is crazy high, 300 more a month for the same units. The up grades aren't upgrades; a slap of paint, cheap carpets, and old appliances. Especially because there are actually 20 luxury appartment complexes a few blocks away with the same or lower rents."
"Each year, Shadow Mountain Ridge celebrates its tenants by hiring worse staff than the previous staff, refusing to fix anything properly, making things worse when they do attempt to install anything, and currently by never being available or attentive. Save your life by never renting here. Run for your lives to Caprock or any other apartments. The ownership is offsite and out to lunch just like the apartment manager is always out to lunch. In five years they have never called me back and returned any of my messages regarding maintenance. Update: Jennae, Viridiana, and Santos mean well and try to get repairs done as necessary. So far I am seeing improvements in attitude and repairs. Hopefully corporate will back their efforts with funding as the apartments are older."
"We were promise a remodel unit which we did not get. Plumbing/sewer issues plus pest infestation. A lot of maintenance issues"
"First of all, when we came in we were offered a $200 gift card, it's been already 9 months, and we never received our $200. MY apartment has had plumbing problems, and has flooded 3 times already. My extractor also has stopped working twice, and it takes them almost a week for them to fix such a simple thing. Also took them 2 weeks to install the A/C, they said they would come back to put a filter, and they never came back. Lady from office gives an attitude if you complain. I recently had a flood in my apartment, plumbers came in today, I went to the store, and came back and nothing was fixed, and they left without even leaving a note. If you call, they rarely answer, you normally always have to leave a voice message, and it always takes them certain days to respond as well. They tell you they will come certain day and time, and they never end up coming. You literally have to complain for them to at least consider to go take a look at the problem. Everyone at the apartments seem to know the lack of interest the staff has, and staff still doesn't care. My neighbor was the one that had to report the flood. There is only 1 lady at the leasing office, not sure if she's the manager, but still lacks good management, and if she can't handle the work I dont see why they dont hire someone else to help her, they dont even care for their own staff. IM always having to ask my neighbors for help, since we all know management just doesnt want to help. IM pretty sure review isn't going to be effective. BUT DEFINITELY DO NOT RECOMMEND TO LIVE HERE, they wont help you with any problems, and when they "do" they don't even treat you properly, and never finish their work."
"It's an ok place but there's always some type of maintenance going on here everyday, making noise for several hours that you can hear no matter what side of the property they are on, pretty annoying, especially when it keeps waking your baby. The workers themselves are pretty loud in what they do when closing doors, moving equipment, it's like they just throw things across the rooms. The apartments are a good size with maybe some minor issues but nothing to make living in them bad. New manager seems very nice and attentive. Good space inside of the 3 newsroom units."
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