Marriott El Paso

"We came to the hotel to visit the restaurant for breakfast. It was very disappointing. It took 40 minutes before anyone took our order, even longer for the incorrect orders to be delivered. They charged us for food not received. The omelet my husband ordered was awful and the ordered muffin was .never brought to him nor the bacon. My scrambled eggs did not have the cheese as requested. The problems were to the point that my husband does not want to return."

"Took the late night shuttle from the airport and stayed the night here with my wife. Service was great and the room was newly renovated. Hotel was quiet and clean."

"I just checked in. I have had nothing but problems since arriving. The parking garage is connected to the hotel via an elevator. There is a ramp on every other floor and stairs on the other floor. I did not know this and unsuccessfully carried my luggage down the stairs to the elevator and broke my brand new luggage wheel. The man checking me in was unkind. He should be working in some posh snotty department store the way he snickers at people. Then my room had a constant high whistling noise coming from the bathroom. I called asking for maintenance or a new room. They offered maintenance. The maontenance man was very friendly, but could not find the problem. I took a video recording of the whistling and walked down to the front desk to ask for a new room. You would think it was an inquisition. The 1st man I spoke to that took my maintenance phone call request was friendly.... But that snotty man that checked me in walked over and took over. He have me a new room but never apologized to me for the inconvenience. He handed me my room key and by then his woman go worker was standing behind him to watch. I looked at the man again, as if waiting for him to sat something nice like. Have a nice evening. Sorry for the inconcebience. Let me know if we can help you further. Anything... Even a smile. But instead i got snarly face. Worst man at the front desk. He does not belong there."

"Second review after last night. Air conditioning in the room did not work, I asked last night to be moved, they said they didn’t have another room, but they would fix the air-conditioning today. They told me the manager would even call me this morning. The manager did not call, and when I got back to the room from work today at 5 PM, the temperature was 75° in the room, and the air conditioning was not working. They clearly did not send anyone up to fix the air conditioning. so I went back down to the front desk, and they said they would send someone up to fix the air conditioning. Two hours later I came back to the room, clearly someone was in the room because they turned the fan up to high and the temperature down to 58, and the temperature is 76°. I just called to talk to a manager again, and there’s no manager available. Probably will not get much sleep again tonight because it’s so hot. Do not waste your time staying at this hotel, there’s so many other better hotels. This hotel has gone downhill over the years, and I used to stay here quite a bit. OH, and ignore all of the fake one sentence 5 star reviews!!!! Focus on the real reviews by real people!!!"

"I booked the room via the Marriott app. Upon arrival, front desk advises the hotel is under renovation from 8am until 6pm and asks if that is okay. What am I to say at this point? No, my colleagues and I will go find a different hotel at this last minute. Once I got into my room, workers jack hammering the room directly above me. I went to the front desk to ask for a different room on the first floor where my colleague was located and advised he didn’t hear any notice. She said, I said still hear the noise down in the lobby and so no room was better. I figured fine, the workers will quit soon. They jack hammered until 6pm. The next two afternoons wasn’t as bad, but was still loud and could not rest or hear the television. My room was in desperate need of renovation. Very outdated. House cleaning did a nice job everyday. The hotel offered status members breakfast in the concierge lounge. The first morning I was there at 6:40am. The eggs and sausage were empty. When we advised the server, she replied more was coming but her tone and attitude were not pleasant at all. So, I thought I would have a cup of coffee and wait with my colleagues. Drank my first cup and went for a second cup; empty! This was 7am. Ended up leaving at 7:40am with no eggs or coffee. The next morning, eggs and potatoes were being served but were not that warm. Coffee was again empty after one cup. It should be noted, neither day was packed with other hotel guests. I will say at the the night time bar service, Natsha was great. She provided very good service. After every stay at a Marriott, without fail, I receive a survey email. This time I did not. I wonder if that was on purpose because they know how many bad surveys they will get."