Mesa Village 7227 North Mesa Street, El Paso, TX 79912

"I have been a tenant at Mesa Village Apartments for a short time. The entire experience has been OVERLY OUTSTANDING, in every POSITIVE WAY! Erik, the manager has a way of exuding total professionalism which I have never before experienced. Erika, Erik's Right-Hand, in almost every transaction that takes place at Mesa Village, is so astute, that, when I first entered the property, I immediately thought that she was running the entire leasing office. There was not one question that she did not aptly provide an answer to during our initial reservation. The two, Erik and Erika, are a team which you seldomly find when seeking a comfortable place to live. But, I came to a quick realization; that Erik and Erika were not the only finely-tuned team-members that took their responsibilities seriously here at Mesa Village. This complex has a plethora of detailed, hard-working maintenance technicians - who seem to materialize, almost immediately - at your door providing professional solutions - for what is optimally needed. I've truly never seen such a well - ran, professional group of leasing and maintenance personnel - all supporting one another in such a cohesive way. I just want to say - Thank You all!"

"Don’t ever live here, you will NEVER get consistent water - this has been going for 2 years!!! They’ll leave you without water for multiple days at a time or WEEKS without hot water. And don’t bother complaining because they’ll just hang up and give you attitude because you had the audacity to speak up. Worst apartment living ever"

"RENTER BEWARE!!!! The management staff is completely unprofessional they switch them out every year to make everyone feel things will be fixed. If you complain about the excessive late fees which can add up to entire months rent they will kick you out!!! The water is constantly being shut off it’s been happening for at least the past two years. They will try to make you think it’s more upscale the pools never open. Laundry rooms are always having work done and the apartments are not worth the money. They try to make it appear as if the apartments are worth market rent. They are not ran by the owner and the agency who runs them will side with their staff. Do not move in here move somewhere worth it."

"I recently moved here back in May and let me just say… nothing but disappointments left and right. When I moved in May I was expecting to use the pool (as one usually does) well NO! The pool was closed not just for a week to fix for complications but a WHOLE SUMMER!! And let me not even mention how they charge you for them to take the garbage, which I understand some days they do not take it (such as Fridays) BUT my garbage will sit there for DAYS until I have to take it on my own!! Now the Laundry facilities…. THEY ARE ALWAYS OUT OF ORDER!!! the first one closest to my apartment went out of order first okay that’s fine… but now the one second closest to my apartment went out as well??? What is going on?? I’m paying to live in these apartments but they’re just not accessible or convenient AT ALL and for the price?? I’m paying for these apartments for all the amenities and they just keep disappointing. Cmon!! There needs to be a change!! We’re on the west side!! They need to set some standards!!"

"I just recently moved here at the end of October of 2023' . The manager Laura started of being real friendly at first. I went to talk to her because I got a little over charged on my rent portal and I'm starting to regret moving here. The people here seem really money hungry. She was also really rude to me when I brought up the hot water issue in my unit for like the third time. This issue is not the first time that this has been going on and we're finding out that this water issue has been going on since before I moved in my unit. The unit is really nice but it seems that there is always an issue with the water tank, bath water not getting hot. I'm starting to get the impression that a lot of people move into these apartments and they never stay long. I also notice that there are a lot of vacancies so it tells me a lot and makes me wonder why the other people who had lived in my unit moved out because I still receive all of their mail for some reason. I might have to break my lease early I don't know if I want to be here any longer. The manager tries to out talk you , and when you speak up she doesn't like it. As long as you are not saying anything their all fine with you they love having you on their property but once you start making any legitimate complaints its a problem. People have the right as tenants when they are paying rent. Then they try to lie and turn things around as if they really did you a favor and that you should not be complaining. If you are new to this city and you are alone PLEASE speak up for yourselves! If you feel that something is not right say something. As a black woman coming here I believe apartment managers and other people who are from here think that since you are coming into their territory that they can try to get over on you or that you are afraid of them. They think they can just talk to you like you don't know what you're talking about. They think "Oh she just came with a suitcase I can get over on her". That's how they feel. The other younger girl Lupe can be rude too. I had to check her one time about a concern I had. They are always quick to try to point out facts and are quick to pull out their computer system breaking down the cost and what you were charged for but what they explain in the beginning never follows up with what was discussed. Put it like this THEY WANT TO GET OVER ON YOU AND THEY WANT YOU TO KEEP YOUR MOUTH SHUT! But they got the right one because where I come from we speak up."