Sonesta Simply Suites Dallas Galleria

13939 Noel Road, Dallas, TX 75240

"I booked a room to stay In town to attend my grandfather funeral. They refused to let me check in because I didn't have the card i used to make payment upon booking( Mind you I had already paid for the room in full). Also upon checking in I was told I had to pay 150 deposit(which wasn't on site when I booked) but cool I even offered to change the card to a card I had at the time and they still refused to allow me to check in . I went to the location twice to check in and they didn't allow me. This process took up to 4 hours and they still refuse to let me check in. I will be contacting corporate. And the the attendant with the LONG HAIR WAS VERY RUDE AND WAS VERY SNAPPY AND I DONT APPRECIATE IT. ZERO OUT OF 10 I DONR RECOMMEND."

"Buyer beware just because somewhere has a cheap price doesn’t mean that you’re about to get away with it they had $150 incidental fee for a $50 room never in my life have I even heard of that when I paid 200+ for a hotel so you’re not bargaining anywhere there. Another thing is they wouldn’t let me add a name to my reservation so my friend could get a key to get in the hotel room before me. They said I have to go through a third-party, which has never been a thing. So many other options in the area that are exponentially better. And nicer."

"When driving to this hotel, the area is dark, so it was very easy to miss the turn to enter the hotel. The front desk person was nice and very efficient in getting us checked in and giving us our room keys. The hotel room was spacious but wasn't the cleanest room I stayed in. The kitchen had two broken cabinets that kept falling off, the bathroom toilet kept getting clogged, and sadly, this place had no breakfast (their other location did). It's affordable but the place is very forgetful. So, if you're looking to save money in TX, go here. Fyi: Our downstairs neighbors kept complaining about us being noisy - we were literally pulling out the pull out bed from the couch."

"Ive stayed at many Sonesta hotels most of them have been great, however this one definitely tarnishes the brand. Firstly, the tall receptionist lady at the front makes it feel more like checking into a prison than a hotel. For a customer facing job a better attitude should be held. Secondly, as a member I’m supposed to get some perks however this location claims they don’t honor those perks. Luckily when i called the national line they were able to still give them to me. Executive management should look into this location because it doesn’t fit in with the rest of the chain."

"Beware of booking here. The tall black woman at the front desk is a huge problem. Racist. Black attitude. No customer service. 9 out of 10 times if I have a reservation made, she will not honor it. I can't wait until she no longer works here because it sure will make this an easier place to stay at. Today I had to absorb another booking and will have to get it refunded. She said they are sold out. Hardly any cars in the parking lot."