Holiday Inn Express & Suites Houston West - Katy, an IHG Hotel 21010 Katy Freeway, Katy, TX 77449

"So. First room had a broken lock and scrapes all over the door. Requested a different room. Second one had an unknown white substance on the chair and weird stuff, including small black curly hairs on the bed. Would not stay here again. The hotel looks brand new and I had high hopes."

"The breakfast chef is awesome! Takes pride in his food and serving! Hotel was alright, the automatic blinds suck leaving me in a corner room with no way to ever open them.. waters not the hottest but its warm enough."

"During in our stay, they gave us the wrong room. I have five people altogether. They gave us a double queen. My son had to sleep on the floor. He had a hard time sleeping and then they booked us again so were we can get a double queen with a sofa.The manager I talked to was really nice, she got us the room, and fixed it right away. The breakfast is awesome no complaints they’re very good they have a great chef that knows how to cook."

"If one of our trucks hadn't been stolen and our other truck getting the driver side window broke out, I would give this hotel 5 stars. The rooms were very clean, all the staff were very friendly and helpful and the breakfast was very good. But unfortunately, your cars are not safe. The officers that helped up said that it happens in their parking lot all the time because it is close to the highway and there are five ways in and out. We will not stay here again until the hotel manager gets some security in place."