Comfort Inn & Suites Houston West-Katy

"Great staff very friendly and professional rooms are up dated. They are under construction at the moment doing some remodeling but they are keeping it out of sight. Which is nice the prices are reasonable and the hotel as a whole is clean."

"The service at the front desk was exceptional. The rooms were clean, as was the entire facility even though they are undergoing renovations. Highly recommend."

"After reading the reviews I didn't want to stay but to my surprise they were all false!!!! I stay in Comfort suites for the points u can get free rooms and I stay from new jersey to Oregon to here. The people are extremely nice!! Well help with anything with a smile!! I believe family owned! It's very quiet here! Good adminities and prices. Good location walking distance to anywhere. If I could give this place a 10 star I would it's been a perfect stay! I recommend to anyone and will!!!"

"We booked this hotel last minute due to a bad experience at another Comfort Inn close by in Katy, TX. We had to get a room in the middle of the night at 1am and this was the closest. The check in process was smooth and service is great. I would definitely stay here again. The management is really courteous and helpful. Breakfast was also good. Rooms were clean and renovated. Overall I liked this hotel ."

"The location is the only thing good about this place. There was a leak in our bathroom so I asked to switch rooms so someone wasn't in and out of my room while I was gone. I was told it would be a 3 hr wait to get into another room. When I told them that would not work and I was already late they said they could get me a room on the other end of the building but at check in the other man told me that end wasn't as nice. I guess it's being remodeled and that ends not finished, so moving to that end wasn't going to work either. The guy at the front was not at all concerned about my time or my inconvenience. I will not ever come back here and I do not suggest anyone else stay here either. Choice needs to look into the service and the actual building I guess because this is below standard. I tried to call corporate but it just picked up and hung. VERY DISAPPOINTED and I just wanted a nice Christmas with my brother and his family."