Red Lion Inn & Suites Katy

"This hotel is absolutely disgusting and the staff is even worse. We checked in and first thing we noticed was the room REEKED of human piss, I'm not entirely sure why but it was strong enough to choke me and my roommates every time we entered the room. After we checked in we had to run some errands before we came back to go to sleep. Upon inspecting the room there was three dead roaches(Specifically the small ones that infest your house to the highest degree) in the bathroom and also pubes on the floor. The towels also looked used and had stains, food, and hair on them as well. We attempted to notify staff and the man at the front desk essentially told us he wouldn't do anything because we didn't notify him within the first 30 minutes. So we went on with our night and tried to sleep, until we woke up to the roaches CRAWLING ON TOP OF US. We woke up to literally three new roaches so we complained AGAIN and the man at the front desk started laughing and smiling at us like we were joking. I'm never expecting a hotel to be perfect but this one was just extremely unclean and will give you a roach infestation if you stay here!!!!!! Please save yourself the money and time."

"People at the desk were amazing. Place was clean as can be and the breakfast they served was awesome! Thanks Red Lion Staff! We will be returning soon!"

"The hotel is clean and location is near restaurants and freeway. Plan on not eating the breakfast or drinking the coffee, both were awful. The front desk person was unfriendly and I was refused shampoo (which housekeeping didn't replenish on day two). I was only able to get a bottle after contacting Expedia and having the Expedia rep call the hotel. The room was clean, but not very comfortable. The sheets were rough, thin and cheap and had a strong and unpleasant smell from the laundry detergent. There were only 3 pillows on the King bed and no comforter (there was a thin blanket between two sheets). The dirty ironing board was hung on the wall next to the window and desk and not in the closet. Housekeeping took our towels the second morning and did not replace them or replenish the shampoo. It took 3 phone calls to the front desk and one call to Expedia to get them to bring us shampoo."

"It is a clean hotel, and I saw the maids every morning cleaning out the rooms and even changing the bed sheets. When I got to my room, it was clean, but long black hair was in my tub. It grossed me out. I called the front desk and was told the cleaners were gone for the day. It was 4 pm. The front lady said she would take of it. She never did. Luckily the hotel is located with retail stores and restaurants within walking distance (best location) I went and got Clorox wipes and tilex with bleach and paper towels. I cleaned my bathroom. The front desk so turned me off. Not only did she not help me with my issue front desk had no idea what they were doing and were unprofessional. Some of the guests look a little shady, and a couple of nights, they had people yelling and slamming doors around 2 am. This hotel is good if you do not want to pay a lot of money and are visiting for a couple of days with a group of friends, not a family. It's not the Ritz!"